St Andrews Town Hotel

We had a two night stay and staff were very pleasant and helpful. This was our first visit and although it is being refurbished it didn’t affect us. We had our evening meals there which we could not fault. The Chef came and spoke to us and made sure we had everything we needed. We are booked in for another stay for a party we are attending and we wish the owners all the best with their new venture.

Shocking and unbelievable experience. In my 48 years working in the Hotel and Hospitality industry, this ranks as one of my worst experiences. We went as a group for Sunday lunch. They clearly knew well in advance of our arrival that they would have neither the food, nor the staff to look after us but they still went ahead and allowed us to turn up and deliver us an appalling experience. it took an hour to serve 8 tables their main course and the quality was disgraceful. If you cannot deliver an exceptional experience for your customers....have the balls to cancel the booking and hold your head high. Dont allow the event to take place knowing you cannot deliver what the customer is expecting.

I've worked in a few of the better hotels in the area over the years and I chose St Andrews as it was bang in the middle of Droitwich and I was meeting a few old colleagues. The staff were absolutely fantastic from start to finish. Melissa and Olivia so warm and engaging from taking my booking over the phone to the check-in and the restaurant staff were very engaging and chatty. There has clearly been major investments in the hotel, all the fixtures and fittings, bedroom door locks seemed heavy and of great quality.. Only negative was that the scrambled egg was absolutely terrible😂 but I can forgive that, excellent value for money and staff. Slept like a log, internet flawless and very good shower. Hotel even put my freezer blocks in the freezer for me over night. Top stay

The picture on the website is one taken many years ago. The hotel now is very different no ivy which was a feature very tiered and run down front elevation overgrown gardens in need of a lot of TLC. We stayed in a double superior room large room but again very tiered and need of updating. We had dinner in the hotel which was reasonable price and good menu. Breakfast was a terrible waited 20 minutes to take our order the came back some 10 minutes later to check on our order. After 40 minutes breakfast arrived minus a few items cold and very little food. Certainly not worth the price charged. Would we stay here again * NO *

What a huge disappointment!! Went here last year and it was wonderful! What on earth has happened to the place!! Went with some friends for a Christmas night out. We had been seated at least half an hour and had not been offered a drink. We asked if we could order some and were told we had to go and get our own even though the place was virtually empty and they were just standing at the bar chatting! My friends starter was inedible. The main course consisted of dried up roast potatoes, one carrot and a stuffing ball so burnt it was black! Customer service was none existent and shocking, no atmosphere and we couldn’t wait to leave! Definitely would not recommend!!

We attended a Christmas lunch organised by a cancer support group and had a wonderful meal. The staff were excellent and friendly, being courteous but also discreet. The blade of beef was delicious, well beyond our expectations! A truly excellent place tucked away in Droitwich.

Last weekend we arranged afternoon tea for a family birthday at St Andrews Town Hotel. The event was a great success thanks in no small part to the hotel staff. Nothing was too much trouble for them, the room had been set up just as we had asked and it looked lovely. The food was excellent and was presented very professionally. We would certainly return there again.

"Faulty Towers" comes to mind... firstly very dark carpark. Went with a family group, when we to book in the miserable , very rude male receptionist said we haven't paid, finally sorted it out. He comes across aggressive. Whilst waiting for the booking to be sorted, we chatted to an elderly couple who said the same and also a gentleman, all walked out in disgust. I had a single room, which was very cold especially the bathroom even though I the radiator on full. Had to sleep with socks on! The only positive about our one night stay was the lovely, polite bar staff who were a credit to the hotel. Would not stay there again.

Returned to the hotel today after having an amazing wedding there in March. Was so disappointed when we entered the hotel was no greeting from staff on the desk. There were two couples there who had pre booked a room but hotel had no record and were been spoken to terribly. Entering the bar we had a welcome from a friendly face but then another couple were complaining that the hotel didn't have their booking. We were there to assess the hotel for a wedding venue again for family. But due to what we witnessed won't be booking there. Such a shame the hotel has changed so much in 9 months not for the better.