TanJanice
December 28, 2023
1) Breakfast - we had to follow up multiple times for our eggs order, on 3 consecutive days, the hubby did not get his breakfast order, it was either wrong or didn’t come. When we followed up, we were just asked to wait.
2) Room - toiletries weren’t topped up so we had to ask for razor s and toothbrushes.
3) service staff - generally friendly. Cafe service crew was friendly and helpful. Ripples lounge bar crew - also friendly. Offered a free ice cream to my child on Christmas Day 😅
4) location is a tad bit inconvenient if you are not intending to stay the entire day at the hotel. It was a long drive out to anywhere, not to mention the traffic jam.