Guest User
September 27, 2023
Just an awful experience! I decided to stay in Eilat, and booked a room at the front desk at about 2am for the next 2 days. When I got to check-in, only one was in their system. The agent asked me to go on *********** to book the second night, where I saw that the night that did go through was $75 less than the rate the front desk gave me. When I asked the manager to honor the lower rate, she refused, stating that it was in the computer, so she couldn’t change it. When I tried to push the point, this lady (Imbal?) looks at me and says “stay, don’t stay, I don’t care. You still have to pay the higher rate.” She then turns to her computer and flat out ignores me. Wish I could say it got better, but it was all downhill from there. The property is infested with flies. It’s difficult to enjoy the pool while being swarmed by insects, and they get into the rooms too. The rooms are seriously dated, cheaply furnished, and smelled musty. There’s minimal in-room entertainment, and the thin walls ensure you hear everything around you. The worst part was that every staff member was rude and dismissive, from the bellhop (who was too busy watching sports on his phone to help) to the management. On the second day, I was greeted by security guards and housekeeping ready to forcibly eject me because the check in staff didn’t link the reservations. The guards yanked me out of the room by my arm before I could say anything. I had to get reception on the phone while they detained me. Really, just an awful experience. Please avoid, I’d hate to see the same things happen to you!