Hotel y Apart Hotel Jardin

Clean, comfortable sized rooms with heating and daily housekeeping. Reliable water pressure and temperature control in the shower. The hotel is conveniently located about 15 min away walk from downtown. Reception is helpful with reservations and recommendations.

Room was clean and staff very friendly but property is not a 3 star property. For the price paid, expected much nicer. This is a very basic room with a small kitchen about 10 minute walk to the Main Street in town. Wild dogs barking all night so difficult to sleep and no deadbolt on door so basically have to lock yourself inside room with old key so not safe in case of fire.

The hotel was very communicative prior to arrival to see if I needed any transport. Checking in and out was easy. The hotel is about 10 min walk to the main street where the restaurants and shops are. The room was cleaned and the staff friendly. The breakfast was basic but enough to get you started for the day. Overall a good stay no complaints.

They sent a message the previous day that renovations are going on and so they are putting us up at a sister property!! They did not know until the previous day that renovations are on?! Anyway, this other property was quite ok in terms of value for money but the room was dated in many ways. It was clean though. The bathroom was a bit of a squeeze and the water would go from very hot to room temp. What I disliked was that their checkout time was 10 am!! This was not the usual 11 or 12 noon we normally see. We asked the staff if we could have a couple of hours more and they said the hotel was full. We waited in the lobby as we had a few hours for the flight and saw them come to clean our room only after 2 pm. Did not like this at all.

My experience here was great. The unit I rented was comfortable, clean, well stocked, etc. In addition, the staff were AMAZING. They were so helpful!! I am a well-traveled 30 year old man and was visiting on a solo trip to Patagonia and, unfortunately, there were a number of unforeseeable inconvenient events that occurred and the staff helped me as if I were their family. It was truly amazing and I am so grateful. Of note, these were not minor inconveniences. My hiking gear was left in Santiago, Chile =/, getting money out was an issue at Western Union, I had issues obtaining an already reserved rental car, etc. Julia, Josefina, and Patricia helped me so much!! I was driven around town by one of them (I didn't even ask) and she went into the car rental agency with me to help translate for me. The other helped me handle my issue with the airline over the phone and helped me secure roundtrip transportation to the airport, numerous times. The other woman gave me many useful tips and helped me book a number of tours. My trip was saved by Julia, Josefina, and Patricia. I'm glad I decided to stay at Hotel y Apart Hotel Jardin. Thank you for going out of your way to help me! Me trataste como si fuera familia.

Walking distance from town centre, excellent spacious rooms with heaters.

The property was very clean and in a good location! A few blocks from downtown, but still very quiet and cute! Liked staying here a lot!