Shutters Hotel

They biggest complaint was that the breakfast was not auffueient. No silverware, only cold cereal, bread and greasy eggs and bacon. The coffee was out each time I went to the carafe. Paper cups were out too. Now let’s get to the room. No cups no coffee pods 2 times. Not one but two. We asked the front desk the first time and they were quickly provided. Thank you. However thr 3 rd day of our stay there was no service and we elected just to leave early in the am and skip the room coffee. That’s when there were no cups available down stairs sooo. again no morning coffee. The cleaning schedule was not revealed to us at checkin. It may have been posted but I didn’t see it. On the plus side the room as clean and the bed comfy. There was good soup at dinner time and I did appreciate that.

The staff was friendly and accommodating. The hotel was clean and attractive. The bed was super comfy.

One of the pillows in my bedroom has not been changed any clearly smell that someone had slept on it. Someone has sweated very much, actually. The stuff was friendly and quickly gave me a replacement. This is the first time this quite often at this hotel. That definitely made me question whether I would stay there in the future, everyone is always super friendly, and that is one of the reason I love this place … :(

Had yet another great stay! This makes number 3 for us, the lobby is so welcoming and warm and the beds are amazing with a 24hr pool/hot tub.

Nicely remodeled, comfortable beds, helpful staff, walking distance to many dining options,quiet,good continental breakfast

This was a great property to stay at while waiting for the highway to reopen. They automatically gave me an upgrade, which was a great surprise. You can see the upgrades theyve been working on. The only thing they absolutely need to do, is snow removal. Their parking lot and road out were absolutely covered and cars were slipping and sliding.

Beautiful lobby with fireplace, bar and cafe. Rooms were modern and very clean, bed was very comfortable.

The property was nicely remodeled. The common areas were cozy and the room was pleasant and clean. Good location for access to ******s and other Elko attractions. Our only complaint was the breakfast. We were given vouchers for the on-site restaurant-cold items were set-up as self service and that was not immediately clear. The hot food was prepared by the restaurant and were not self service. There seemed to be a single staff member assigned and he was busy with other duties at the time we were there. We waited a bit and then had to call out for help with the food. I would stay here again though.

A beautiful hotel with very comfortable rooms and a very satisfying breakfast. Nice indoor pool and hot tub. Close to lots of shopping and dining options.