Guest User
September 21, 2023
Arrived with my group of 27 to find our agent had booked our stay for the wrong date! Big problem? No, not for Linda, the manager. There was no suggestion we'd be left stranded; she told me not to worry and organised a flurry of staff activity and made sure we could all be accommodated. Beds were moved, tents were erected. They pulled out all the stops. It was very impressive. Meanwhile, Jeanine and the bar/restaurant staff ensured our party was well looked after and dinner for 27 was served - all the while the place was busy with other guests and they were hosting a birthday celebration for another large group. It was a professional and slick operation. I can't speak highly enough of the customer service; not simply high by Ugandan standards but by any standard. My group loved this place; great accommodation, great food, great setting. It was the perfect end to our Uganda visit. Having lived in Entebbe 30 years go, I could never have imagined such a place existing in Entebbe back then. For me, Via Via is another of Uganda's "hidden gems". We'll be back with another group. Hopefully we'll be expected this time :-)