Never seen such an unsafe and irresponsible hotel. It is strongly recommended that everyone do not choose this hotel.
I checked in on January 24, 2024. Since I arrived early and it was not the check-in time, I left my luggage at the front desk and finished my trip. When I returned to the hotel for check-in in the evening, the luggage I had stored at the front desk was missing, and the hotel front desk staff knew nothing about it. This hotel is really unsafe! ! ! ! ! ! ! ! ! !
What’s even more annoying is that since the hotel is solely responsible, the hotel manager (Simone Fatig) promised to handle it properly and make compensation. But since they are a hotel chain, they need to follow the company's internal procedures. I believed his lies. It has been almost 2 months since my luggage was stolen. The hotel's response was either through the company's internal process or waiting for a reply from the insurance company. I reiterate again and again that the relationship between the hotel and the insurance company has nothing to do with me. Then someone from the legal department (Carlo Lorenzo Hanke) sent me an official email on February 21, 2024, saying that it would take about 10 days for the insurance company to respond. However, as of today, March 11, 2024, there is still no response. Even when I sent an email asking when the 10 days would start counting, there was no reply. This hotel is so irresponsible.
I have never seen such an unsafe and irresponsible hotel. I strongly advise everyone not to choose this hotel. I checked in on January 24, 2024. Since I arrived early before the check-in time, I left my luggage at the front desk and went out for sightseeing. When I returned to the hotel in the evening to check-in, my luggage that was kept at the front desk had been stolen, and the hotel staff didn't notice it. This hotel is truly unsafe!!! !!!!
What makes me even more furious is that, since it is the hotel's full responsibility, the hotel manager (Simone Fatige) promised to handle the situation properly and provide compensation. However, due to being a chain hotel, they claimed to follow internal company procedures . I believed their lie. It has been almost two months since my luggage was stolen, and the hotel's responses have been either citing internal procedures or waiting for the insurance company's reply. I have reiterated multiple times that their relationship with the insurance company is not my concern. Later, a person from the legal department (Carlo Lorenzo Hanke) sent me an email on February 21, 2024, stating that the insurance company would take approximately 10 days to respond. However, until today, March 11, 2024, I have not received any updates. They haven't even responded to my email asking about the starting date of the 10-day period. This hotel is extremely irresponsible.
Enclosed my
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