Hotels Firenze Select

The room was very ample but the entrance door wouldn't close well from the inside and therefore I had to sleep with a chair behind the door. The bathroom sink was clogged and the shower door positioned in such a way that only a very skinny person could bet inside the shower. The receptionist wasn't particularly friendly and seemed not very interested in my pre-departure suggestions. The price is very good and the hotel is very close to the Opera House.

This was the worst hotel experience I've ever had. The front desk employee was very rude and unhelpful. There is no airport shuttle, the toilet did not flush (I had to use the trash can to pour water down it to get it to empty) the shower nozzle fell off the wall, the phone cord just went to an empty hole in the wall, you could feel the springs in the bed, they charge you 40euro more if you arrive after 6pm. When I asked to get help fixing the toilet the front desk worker said sarcastically, "I doubt the maintenance guy will come and what do you expect you paid 37euro for your room." Well I do expect a working toilet. Don't stay here even if it's the only option in Florence, go to a different town.

We arrive at the Hotel, and everything seems good, but, couple of minutes after we realize that rooms are not in the same building as the lobby. There is no elevator, so we have to carry our luggage one floor above. Bath and Room was normal but the experience about to happen wasn’t normal at all. My friend and I leave the hotel to explore the city and when we came back our key didn’t unlock the door. We tried couple of times and nothing. The lobby was closed and we found an emergency number which we call and the manager (we don’t know if he really is) he answered very mad and screams to us as if our intention was to butter him. He said a lot of bad things to me and my friend. He wasn’t friendly at all. And when he came to opened the door, explains that in their rooms they have two different locks but clients only have 1 key to open 1 lock and the other was locked magically. Which we didn’t know and it’s completely senseless that the second lock can be only open by him. So next day we went out, when we came back, we had the same problem and again lobby was close. So we have to deal again with his bad behavior and this time he said to us that he didn’t know when he would be able to open the door because he had personal things to do. Like have dinner with his wife. So we wait for almost 2 hours and we decided to leave the hotel. Hope this can help to not book this hotel.