Silvia Juliana
April 12, 2024
The hotel is very nice, but the room had a terrible smell that was reported and in the middle of the night we had a noise that we didn't know where it came from. We couldn't sleep well.
In addition, they did not reimburse me for my son who paid for breakfast in advance, which I did not use because he finally did not stay at the hotel. I requested to be able to use the breakfast value for another meal and it was impossible. Zero flexibility
I tried to cancel the reservation so they would charge me for the first night but the plans changed and I was not charged either.
They left for which I had to pay double.
The location is terrible, very far from the center of Florence and they have a shuttle bus with few round trip frequencies, which also leaves you very far from the city center. We did not understand that service offered.
Terrible experience at this hotel. I honestly don't understand how it's rated.
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