We, mother & daughter, were in a "1-BR apt". Property is v dated, v below average. This place is overdue for renovation if used for tourists. Air-conditioner there(as listed on booking/hotel websites) but we were told not due to turn on during our stay (27°C). Windows can be opened but no window screens hence mosquitoes, especially with a few restaurants and eateries downstairs at street level. Also, very noisy even in wee hours with/without windows opened. Definitely not quiet and not for light sleepers. Bring your sleeping pills if you want a good-night's sleep. Lean and mean on supply such as toilet paper, towels, soap, shampoo.... No dish cloth, cleaning agents. Sponge for hand-wash in kitchen is not new but used/stained/gross. Despite presence of washing machine, dishwasher... there's not even single use of corresponding detergents. Looks like the hotel expects guests to bring/buy cleaning agents for a 4-day tour in Florence. We are aware of no housekeeping for our short stay(as stated on booking websites) but one bath towel per person??? Hand and face "towels" are not towels but simply napkins used in nice restaurants. First time ever for me to have to use restaurant napkins as towels!?!? €4 each additional towel if I want actual, normal towel. Given all those lacking amenities of a normal hotel for tourists, we were asked to pay for a "tourist tax" of €7 per person MUST BE IN CASH, card not accepted.