Unfortunately this will be my last stay at Magnolia, I travel with my dogs (2 mini schnauzers) The hotels policy is a $75 non refundable fee for pets I was only spending 1 night in Sarasota. I had stayed at this property many times in the past non of that mattered. I had no choice and paid the fee again for 1 night. Lesson check the hotel policy for pets. When checking in I was given a room for special needs the bathroom was made for wheel chairs, there was no bathmat and the shower door did not provide enough coverage to stop water from getting all over the floor again no mat. Then around 1am the AC unit started to make a noise that would keep me up till about 3am moving rooms didnt aeem like an option because of the time. If my stay would have been longer i would have requested to be moved i recorded the sound the AC was making so i can let the front desk know. Checking out i told the staff about the noise my information was falling on deaf ears until i played the video. The person once they heard what i had to endure decided to refund the $75 pet fee. The hotel was my favorite place to stay and now i will make other arrangements. I was very disappointed with the level of service i received, its a shame. Atleast they refunded a fee i should have never had to pay.