Anonymous User
August 13, 2021
The facilities, environment, and sanitation services are very good, especially the active and enthusiastic service, which shows that it is very attentive. In particular, the restaurant’s baking 🧁 is very delicious 😋 especially this kind of supi, with chocolate filling. Amway has two comments to my friends: 1. Underground parking is not convenient. ——Because the car was parked on the ground floor of the hotel, no one told me that the ground floor can only be entered on foot through the entrance ramp of the parking lot. There is a big safety hazard when picking up a car and entering on foot. It is hoped that the hotel will provide a safe passage into the hotel lobby on the first floor. 2. Hope that hotel management treats all guests equally. ——When I checked out in the morning, I wanted to put my luggage in the car, and then went to the restaurant for dinner. I found that the guest room did not reach the elevator on the first floor of the parking lot. I had to walk in with my luggage while pulling the child. When I drove the car out and wanted to stop at the hotel entrance to have breakfast temporarily, the security refused, and asked me to drive the car to the underground parking lot. I wanted to ask him: I walked down to pick up the car just to have breakfast and then let me drive back? However, there were indeed two black cars parked in the place where the security at the door had forbidden me to park, one black Mercedes and one black Audi. They were still there until I came out after I had dinner and left the room. I want to ask, why can't management be treated equally? You won’t let me stop, but others can. The same is a customer. Why is there a difference?
😊Finally, thanks to Miss Qiu Chuchu from the customer service department for calling and successfully solving the problem, thank you for your understanding and support💗 will come next time😊
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