The Westin Fuzhou Minjiang

The Westin Fuzhou Minjiang Reviews

The Westin Fuzhou Minjiang

366 Jiangbin Zhong Avenue, Fuzhou, ChinaView Hotel Details
The Westin Fuzhou Minjiang
The Westin Fuzhou MinjiangThe Westin Fuzhou MinjiangThe Westin Fuzhou Minjiang
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The Westin Fuzhou Minjiang Guest Reviews

4.8/5
Excellent
1768 review
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
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All Reviews(1768)
Positive reviews(1728)
Reviews with photos/video(245)
Friendly front desk staff(260)
Classy environment(162)
Delicious breakfast(127)
Near shopping area(100)
Convenient for shopping(61)
Perfect for business trips(54)
Would stay again(42)
Fantastic river view(23)
Negative reviews(40)
Guest User
Deluxe River View Room
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 26, 2024
My stay at the hotel was absolutely delightful, thanks in large part to the exceptional service provided by staff, and Patryk at the front desk. His attentiveness and warmth made check-in a breeze and set a welcoming tone for the entire stay. The highlight was undoubtedly the delicious breakfast spread offered each morning, providing a perfect start to each day of my visit.
Response from Property: Dear guest, Thank you very much for sharing your overall positive experiences while staying with us, and also thank you very much for speaking highly of our service and breakfast. We appreciate to hear that our service is recognized by you, which is the best award for us. As for the first Westin brand hotel in Fujian province, we inherit Marriott International consistent service concept, making great efforts to create home away from away experience for guests. At Westin, every aspect of your stay is designed to ensure that you leave feeling better than when you arrived. Once again, thank you for all your hotel stay and give us high marks. We will continue to provide quality service and forward to and welcome your next stay with us! ——Hotel Management Team
Guest User
Deluxe Double Room
Stayed in Mar 2023
Business travellers
4 review
3.5/5
Posted on Mar 15, 2023
While the location is decent and the staff is helpful, the interior of the hotel is old and run down. The central air condition is so loud that sleep remains a wishful dream. The furniture in the room and the restaurant don't match the ambition of a Westin Hotel. The breakfast was dull at best.
Response from Property: Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at The Westin Fuzhou Minjiang. Please accept our sincere apologies for not delivering on our service promise during your recent stay! We really hope that we will have the opportunity to provide you with a flawless stay next time. If and when you return, please reach out to us prior to your stay so we can personally with the team look after the room assignment and other arrangements for your stay. Thank you again for having chosen our hotel for your stay and we look forward to welcoming you back with a significantly improved stay experience. Hotel Management, The Westin Fuzhou Minjiang
Guest User
Deluxe River View Room
Stayed in Apr 2022
Business travellers
2 review
5.0/5
Outstanding
Posted on Apr 16, 2022
Michele du introduced me to many hotel things, such as curly hair sticks, which are not available in other hotels. The service from the heart is really great
Response from Property: Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at The Westin Fuzhou Minjiang. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.Thank you again for your feedback and support and we look forward to welcoming you back to our hotel in the near future. —— Cheng, Robert, General Manager of The Westin Fuzhou Minjiang
pristan
Deluxe Room (2 beds)
Stayed in Dec 2023
Family
15 review
5.0/5
Outstanding
Posted on Jan 30, 2024
Great hotel
Response from Property: Dear guest, Thank you for your review for The Westin Fuzhou Minjiang. We are pleased to read your stay experience. Thank you for your recognition and your big support. It was our honor to serve you and created a distinguished experience to you. Thank you for all your hotel stay and give us high marks. We will continue to provide quality service and forward to and welcome your next stay with us! ——Hotel Management Team
Filippo
Deluxe River View Room
Stayed in Jan 2022
Family
44 review
3.7/5
Posted on Jan 29, 2022
Convenient location, staff quite friendly. The hotel looks well maintained and rooms are spacious and comfy. Will be back again when traveling to this area of Fuzhou
Response from Property: Thank you very much for choosing to stay at The Westin Fuzhou. The hotel team has always gone out of their way to provide perfect hospitality and we are very happy to hear your compliments on the service of the hotel staff. A comfortable stay is the expectation of every traveler and the ultimate goal of hotel services. We will continue to work on perfecting every detail to provide you with the perfect stay. Thank you again for your stay and look forward to seeing you again. wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2023
Family
2 review
5.0/5
Outstanding
Posted on Jun 9, 2023
Very cosy
Response from Property: Dear guest, thank you for taking the time to share your feedback regarding your recent stay with us at The Westin Fuzhou Minjiang. We are very glad to know that our service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look forward to welcoming you back to our hotel in the near future —— Hotel Management Team of The Westin Fuzhou Minjiang
Guest User
Deluxe Room (2 beds)
Stayed in May 2022
Couples
2 review
5.0/5
Outstanding
Posted on May 10, 2022
Michele du good service clean room
Response from Property: Dear guest, thank you very much for choosing The Westin Fuzhou Minjiang and taking your time to share your feedback about the hotel service. Thanks for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience . We hope to welcome you again soon whenever your travel needs bring you back to our hotel. —— Cheng, Robert, the General Manager of The Westin Fuzhou Minjiang
feng-Xiao
Deluxe Double Room
Stayed in Apr 2022
Business travellers
22 review
5.0/5
Outstanding
Posted on Apr 12, 2022
Michele nice good service
Guest User
Deluxe River View Room
Stayed in Jun 2024
Business travellers
4 review
5.0/5
Outstanding
Posted on Jun 28, 2024
Every time I come to Fuzhou, I am amazed by the hotel service. The service of this hotel is also very good. The communication and feedback are very smooth and timely. Especially Michel, the golden key, the service is warm and thoughtful. The cleaning aunt is also very polite and careful. It is a great stay experience.
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Salinayouji
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
10 review
4.5/5
Great
Posted on Jun 13, 2024
The roads in Fuzhou are really hard to drive, especially when entering this hotel, there is another two-way road on the side of the two-way road. You will definitely drive the wrong way if you come here for the first time😝 The night view is really good, and the birds at the entrance of the lobby are very cute, don't miss it
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Response from Property: Dear Salina, thank you for staying at the Westin Fuzhou Tianyuan International and sharing your stay experience and photos with us. The hotel is located along the Minjiang River. When night falls, the theme light show of the Strait Financial Business District on the north bank of the Minjiang River opens a dazzling visual feast for the guests, which is beautiful! As a brand under Marriott International Group dedicated to promoting a healthy lifestyle, Westin is committed to creating a place for guests to rejuvenate their body and mind, experience revitalizing facilities and a refreshing atmosphere. Thank you again for your praise, and look forward to meeting you again in Fuzhou, meeting Westin, and regaining the excitement. ——The management of the Westin Fuzhou Tianyuan International
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Friends
16 review
5.0/5
Outstanding
Posted on May 30, 2024
The service was very considerate. In the morning, they called to ask if there were any special needs, if there were any children, if children's products were needed, when to check in, etc. After arriving at the hotel, they upgraded to the executive floor for free and gave us breakfast fruit. It was a very satisfying stay.
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Response from Property: Dear guests, thank you for staying at The Westin Fuzhou Tianyuan International and sharing your wonderful stay experience with us. We are very happy to know that you are satisfied with our service. The hotel adheres to the consistent hospitality of Marriott International Group, and leads you to appreciate the surprise-filled journey of Rongcheng with professional and meticulous caring services, and brings customers various high-level and personalized stay experiences with warm and thoughtful meticulous services. We hope to provide you with a rejuvenating stay experience during your journey. In addition to sufficient rest, we also hope that every guest can feel full of energy and refreshed during their stay. At Westin, all designs and services are designed to enable guests to maintain the most comfortable state during their stay. Thank you again for your praise, and we look forward to seeing you again. ——Management of The Westin Fuzhou Tianyuan International
Guest User
Deluxe River View Room
Stayed in May 2024
Business travellers
20 review
5.0/5
Outstanding
Posted on May 20, 2024
Michele Golden Key has great service and enthusiastically introduced me to fun places in Fuzhou. The concierge is very polite and proactive in helping with luggage. I will come again next time. The Minjiang River is next to the hotel, a good place for morning jogging
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Response from Property: Dear guest, thank you for staying at the Westin Fuzhou Tianyuan International and being satisfied with our concierge service. As the first Westin brand hotel in Fujian Province, we attach great importance to service quality and customer experience. We hope to provide you with a rejuvenating stay experience during your trip. In addition to adequate rest, we also hope that every guest can feel energetic and refreshed during their stay, and experience the rejuvenating facilities and refreshing atmosphere. Thank you again for your praise. All our employees will continue to serve every guest with the enthusiasm of Fuzhou people, the professionalism of Marriott International, and the personal affinity. We look forward to your visit again. ——The management of the Westin Fuzhou Tianyuan International
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 4, 2024
InterContinental was out of room, so we booked Westin. We were pleasantly surprised. Wu Fan from the reservation department provided great service. We arrived at 2 a.m. and he upgraded our room for free and gave us breakfast. My parents were very satisfied and the breakfast was very rich.
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Response from Property: Dear guest, thank you very much for your thoughtful review. We have been committed to providing every guest with a home-like service, so that you can relax and enjoy your stay. Our team is committed to providing you with the best service, and your recognition of us is the greatest encouragement for our continuous progress. We look forward to having the opportunity to welcome you back and continue the wonderful memories of Rongcheng with you. ——Fuzhou Tianyuan International Westin Hotel Management
Guest User
Deluxe River View Room
Stayed in May 2024
Couples
13 review
5.0/5
Outstanding
Posted on May 4, 2024
I personally suggest that a few bottles of water should be placed in the refrigerator. Since there is a bathtub in the bathroom, it should be equipped with a bathtub cover. There is no care package. After all, it is a five-star hotel. Other aspects are very good. The most praiseworthy service staff is patient and thoughtful!
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Response from Property: Dear guests, thank you for staying at The Westin Fuzhou Tianyuan International and writing such a thoughtful sharing. Providing every guest with all-round, comfortable and thoughtful services is the service concept we have always been committed to. We will continue to maintain professional services and comfortable environment to create a high-quality stay experience for you and every guest! At the same time, we have also noticed the opinions and suggestions raised in your comments. We will communicate and feedback with the relevant departments in a timely manner and make adjustments and improvements in order to provide you with a more perfect experience for your next stay. We are happy to listen to every sharing you make. It is the direction we have been working hard to ensure that all guests can feel at home with all-round and thoughtful services and experience a quality life with great value for money. I look forward to meeting you again in Fuzhou and Westin. ——The Management of The Westin Fuzhou Tianyuan International
Haoxiangchuqulvyouya
Deluxe Room (2 beds)
Stayed in May 2024
Family
6 review
5.0/5
Outstanding
Posted on May 4, 2024
It was my first time to visit Fuzhou and I was traveling with my children. The front desk staff, Xiao Pan, helped me check in. The service was warm and enthusiastic, and we also upgraded our breakfast. The hotel lobby manager guided us into the elevator and took the initiative to introduce activities that children can participate in. I felt the Westin's purpose of attentive service.
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