Appart'City Classic Genève - Gaillard Reviews

Confort et accueil agréable cependant le ménage dans les chambres reste a améliorer

Très bonne appartement hôtel Personnelle très agréable à l’accueil et toujours souriant Service impeccable

環境整理需加強，沒有晚班值班櫃檯。沒有停車優惠。

After the tram line was extended, this ”Appart'City Classic Genève” became more convenient than before. Also a supermarket "******" is only 1 minute on foot. The area is quiet and the facility is fairly organized.

We recently had the pleasure of staying at APPART’CITY CLASSIC, and the experience was nothing short of exceptional. From the moment we stepped into the lobby, we were greeted with warmth and genuine hospitality that set the tone for an unforgettable stay. Ghizlane was not only attentive to our needs but went above and beyond to anticipate them. Thoughtful details create an oasis for travelers seeking a perfect retreat, thank you very much Ghizlane!

The hotel is located in France, not in Switzerland. It’s ok looking inside but outside it looks very old and depressing. Avoid if you have small children. The lamp in the room was hanging from electric cables as well as the wall socket next to bed table. It looks like they didn’t finish the renovation or renovation was done poorly. You can electrocute yourself which is not acceptable even for the convenient price. Perhaps not in every room but ours was in bad condition. Bathrooms are clean but shower curtain was sticky ( not clean) Bed was nice and the linen was very clean but very bad quality pillows. Staff were very nice but be aware that they leave the front desk at 10:00- 11:00 at night. Not at 12:00 like it’s written on the website. You better call the hotel before arrival. Also. The checking is jot at 2:00 Pm, it’s at 4:00 pm.

The bed linens were clean the bathroom was clean but smelled heavily of tobacco smoke. Worn out dirty carpet, whole kicked in the door.

Absolutely disgusting room. We booked for two nights but left after one (which was very generous!). Where to start? The room was filthy, stains all over the carpet; what looked like bloodstains on the bathroom doorframe; insects crawling over the bed; fittings hanging off m the wall; light fitting hanging off the ceiling; the window didn’t open; the air-conditioning unit was missing its front so I had to guess how to use it, the TV remote was missing; stains on the pillows, mattress and towels. Absolutely gross. I stayed in a studio room with a kitchenette, but I would not use the kitchen facilities as they were dirty and didn’t look safe. The location was awful too, really run-down area and didn’t feel safe for two females travelling alone. When we checked out early, the woman on the desk didn’t seem to care or appear surprised, clearly this happens a lot at this hotel! Thankfully we managed to find another hotel for the last night of our trip.

Property is OK to just stay and sleep with earplugs, but the confort and cleanliness is just average.

We booked this last minute during summer time after a flight cancelled. Staff at the reception was very helpful, price was reasonable, we could cook our own meals (there are two supermarkets very close), room was very comfortable and had blackout curtains (we previously stayed in another hotel nearby which didn't, so could be hard for some to sleep after sunrise), there is a tram/bus stop very close which gets you to central Geneva in 20 minutes and Geneva airport in about 50 minutes (with 1 change). We would certainly stay there again.

Disgusting experience from Appart’ City. Parking and the elevator gave a good impression for our 1-night stay. The staff seemed friendly at first but unprofessional & rude when they assistance was required. The room was vile. Stains covered everything. Water stains on the ceiling, and more gunk all over the carpet and couch. The bed had some brown marks on it; this is not good for a hotel. I would rather sleep in their elevator. The kitchen looked unusable, with the doors literally going to come off their hinges. Compliment for you Appart’ City: the restrooms you provided are as clean as a public porta-potty… Worst thing was when we went to find they gave us 3 pillows (they weren’t actually pillows but feather-thin small cushions) for a group of 4. What? We went to ask for another, but the receptionist said they were closed. That was it. I told we had paid for 4 and requested many times as otherwise we won't be able to sleep. She sighed, and stormed off. Later, she’d dropped off the cushion, knocking impatiently on the door. Overall, a terrible experience. Do not go. EVER.

The apartment in the hotel met and exeeded our expectation. It had all the necessary basics, was clean and well maintained. The staff at the front reception was very professional and attentive to our requests. Highly recomended.

The experience was terrible. We arrived to check-in at 2:00 PM (as per the reservation). The receptionist checked us in. However, when we went inside the room, we realized that room was not cleaned after the last guest. Bed sheets were dirty with stains and blankets were on the floor. We took photographs and went to the receptionist who told us that room was not cleaned and not ready (so why we were checked in this room). We were told to come back after 1 hour. After 1 hour, we realized the kitchen sink was fully clogged and water won't drain at all. We took the video and showed again to the receptionist. He came to our room and put draino to unclog the drain. (We were told to wait for an hour before putting any water). It did not solve the problem. We went back to receptionist. They did not have any solution. The facility manager said that a plumber will come next day and fix the problem. (No one came for next four days to fix the drain). I have video proofs. They refuse to change room. Kitchen was totally unusable for duration of our stay. The place is rundown. The photos of the property as well as room do not reflect the current state. There was a antiquated grill appliance instead of microwave. The staff was unresponsive and rude and avoided making eye contact in case we ask for plumbing technician. The receptionist closes the front area 1/2 hour earlier. Stay away from this property.

Towels were dirty upon arrival. Also, they programmed the key to work only one night so I came back the second night and it did not work, that wouldn’t be a problem had someone been in the lobby but this lobby opens only at certain hours. It was quite challenging. Exterior looks depressing. I arrived around 1pm when there's no check-in but the front door is also shut so you'd have to wait outside, can't even wait indoors. Room was decent at least so it made it bearable.