Smiths Hotel

This hotel booked our room for the wrong night, and then refused to give us the refund. They then laughed when I explained the legal implications of doing so - telling us they couldn't and wouldn't refund us. I asked to speak to the manager (who is coincidentally never available or on site) and was laughed at again. They wasted my time, my money and ultimately my experience of Glasgow on petty cash (£50) and cheap laughs (in a language I couldn't understand). Was made to feel wildly uncomfortable, and they did not appear even slightly interested in our customer experience. Use this hotel at your peril - the Eurohostel is a better shout. There are a million better budget hotels in Glasgow - do not use this one!

We stayed her costed £130 for one night the place was really dirty it was smiling off urine had to keep windows open there was what looked like poo over the walls the staff was terrible came home I’ll

It's so interesting to read how many people have also experienced an awful stay at this hotel, it's a surprise people still stay there. I had the worst experience I've ever had in a Glasgow hotel, and I stay weekly in different venues for work each week. I will never stay in this hotel again mainly because of how rude and ignorant the receptionist was. You are not allowed to raise a complaint about this hotel, otherwise they just decide to cancel your booking and tell you to leave the hotel!! I booked for 2 nights when there was a big Glasgow football game on, so they inflated the prices for the 2 nights, but the room I was given is normally about £35/40 and with a separate bathroom, and a shower upstairs, I wouldn't have normally booked this. When I paid £65 for both nights, I presumed it would be fine. I have paid less than this in other hotels and never had such a horrific room. The kettle 'blew up' twice, the element was charred and ancient and caused smoke in my room, so you would think you could open the window to rectify this - no, it was jammed shut. The room was no bigger than a prison cell, and felt like one, as there were stains on the walls and the sink kept blocking. I struggled to sleep due to the smoke which triggered my asthma, and overall I had the worst night. I couldn't speak to any manager the next day, so I checked out and phoned that morning to complain and seek an alternative room. Upon arrival after work, I was happy to accept the alternative room without seeing it as anything was better than the tiny single space the night before! However, as soon as I said I wanted to discuss how bad the room was the previous night, and the fact that the price paid was not acceptable, the receptionist suddenly started to verbally argue with me, and basically told me to leave the hotel. I was therefore a single female, with no accommodation, having paid for 2 nights, and told to go leave with no care for my welfare. I was due to attend an event that night, and the stress of this was terrible. I complained to *********** but basically had to find alternative accommodation at 6pm on a Thursday night in Glasgow. I have no doubt, that as with every bad review on here, the hotel management immediately blame the guests and try to claim that we are at fault, which is very disappointing. Perhaps if they took the care the think about basic customer service skills, they wouldn't have so many negative reviews. If you don't complain, they seem to leave you alone. Avoid at all costs.

Have stayed in hundreds of hotels. Friendliest Staff were here. Such nice, kind, genuine people. I owe them a lot. Good access for city. I thought the room was fine. I hold quite a lot of affection for this place as the staff were like family to me at a hard time in my life. I miss the breakfasts. They were great.