Very Conflcted... We have visiseted Balbirnie Hotel, many times over the last several years, mostly dining (maybe once every 8/12 weeks, ) occasionally overnight staying with family, even dining their with the whole family on Chris**as Day ( 16 of us ish) ... now can I say .. food is good, service generally very good, pricing .. definitely worth the money (generally) So what's the issue... We were gifted a voucher for overnight accommodation, breakfast and dinner from close friends, unfortunately my wife is now going though some intrusive medical trea**ents, and we were unable to accommodate the vouchers deadlines.. when we contacted the hotel... (well within deadlines) absolutely no empathy, no understanding... basically told .. be there on lose it.. we could not accommodate.. so lost it since this we have been contacted by a member of the Scottish Press, specifically on this ... after discussing, we decided not to comment... We've had a lot of good experiences at the hotel, weddings, dinners, lunches and occasionally overnights, but sorry, we'll not be back