Guest User
October 2, 2023
One of the worst Hotel stayed in the world since 2008 when we started cruising and staying in various locations. Even in third world country they treat you better and present you with quality food at buffet. When I made the reservation via "Love Holidays" I called the Hotel to instruct for a room on lower floor and close by lift. replied with no problem at all. Arrived at 5am due to delay flight and was assigned a room on the third floor. Room was smelly, small, linen were just covering mattress, no A/C as advertised, fridge filthy, dust and sand on the carpet, spare pillow in wardrobe was discoloured and marked with blue stain, could hear mouse or pigeon or pest in the ceiling moving around. Next day when back from beach, lift not working, in fact lift not working few times. Breakfast unusual, scrambled eggs were indescribable and awful, plastic and very cheap glasses were available for very sweet drinks. No croissant available, No toast machine available, Soup at first was cold, although it improve at later days. Staff not willing to welcome or knowledge your presence, in fact they look elsewere unless you are a Bulgarian. Pool seating sun lounger very filthy, Mattresses extremely dirty, Contrary to pictures shown on website, no food is available in the restaurant except buffet, Feel unsafe travelling in the lift going to floors, Hotel needs very desperately renovation and updating. Ask at reception for more shampoo, was told yes yes it will be delivered, nothing happened. The only good speaking English receptionist was SIMONE, friendly, willing to help and above all: SMILING!!!!!