Hotel Kan-Raku Fujisan Gotemba

Hotel Kan-Raku Fujisan Gotemba Reviews

Hotel Kan-Raku Fujisan Gotemba

Higasitanaka 1031-1, Gotemba City, Shizuoka Prefecture, 412-0026, JapanView Hotel Details
Hotel Kan-Raku Fujisan Gotemba
Hotel Kan-Raku Fujisan GotembaHotel Kan-Raku Fujisan GotembaHotel Kan-Raku Fujisan Gotemba
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Hotel Kan-Raku Fujisan Gotemba Guest Reviews

4.3/5
Very Good
130 review
Verified reviews
Location4.2
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(130)
Positive reviews(122)
Reviews with photos/video(34)
Awesome stay(29)
Great service(22)
Clean and tidy(19)
Great location(14)
Delicious breakfast(10)
Convenient for shopping(7)
Negative reviews(8)
Hwee Hong
Standard Single Room
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Glad to stay here. Definitely recommend for those who are driving and planning to stay at Gotemba area. Hotel is relatively new, room was big, the double bed is bigger, not the semi-double beds in most Japan hotels so is comfortable for two. Was surprised by what we get....there is cold udon dinner! Ice cream, coffee and Fuji mineral water are available at the reception. Breakfast buffet spread had Japanese breakfast choices, bread, coffee, juice and cereal. Hot bath is small, is good enough for us to relax after a day of traveling. Service was superb! All of them are so welcoming. On a clear day, we can see Mount Fuji on 4th level. View is blocked by some cables though. Overall, a good stay as we get to enjoy the evening with dinner, Onsen, ice cream, and a good night rest.
6/8
Response from Property: Thank you very much for choosing to stay with us and for taking the time to leave such a positive review. We are thrilled to hear that you enjoyed your stay and found the room spacious and comfortable. It's wonderful that you appreciated the complimentary cold udon dinner, ice cream, and other amenities we offer at the reception.We’re also glad to know that our breakfast spread and the hot bath provided a relaxing experience after your travels. Your kind words about our staff’s service are truly appreciated, and we are happy that their warm welcome made your stay even more enjoyable.While it’s unfortunate that the view of Mount Fuji was slightly obstructed, we hope you still enjoyed the scenery. We are delighted that you had a pleasant and restful evening with us, and we look forward to welcoming you back the next time you visit the Gotemba area.
Kabita rai
Standard Single Room
Stayed in Nov 2024
Couples
1 review
4.2/5
Very Good
Posted on Nov 13, 2024
its was good experience.
Response from Property: Thank you for staying at Hotel Kanraku Fujisan Gotemba.We are very happy that you were satisfied with your stay at our hotel.Thank you for sharing your experience.We are looking forward to serve you again.
geosel1412
Deluxe Single Room
Stayed in Nov 2024
Business travellers
5 review
5.0/5
Outstanding
Posted on Nov 23, 2024
Front desk employees are very helpful and friendly. Functional room and some small delights like free ice cream etc.
Response from Property: Thank you for your kind review! We're thrilled to hear that our front desk team made your stay enjoyable with their helpful and friendly service. It’s great to know you appreciated the functional room and those little extras like the free ice cream. We hope to welcome you back soon for another delightful stay!
Phoeona
Economy Twin Room
Stayed in Oct 2024
Other
3 review
3.7/5
Posted on Nov 20, 2024
Was taken aback by the curt front desk staff when I arrived. "This is not allowed" was said several times. It felt like I was being schooled. But overall, the hotel is pretty convenient if you want to visit Gotemba Premium Outlets.
Response from Property: Thank you very much for using our hotel. We apologize for the inconvenience caused when you picked us up. All of our staff will reconsider how to greet and welcome you, and will do our best to provide you with warm service.We hope that you will use our hotel again if you have the opportunity.Our entire staff is looking forward to your visit.Thank you very much.
Shirley
Deluxe Single Room
Stayed in Oct 2024
Family
3 review
4.2/5
Very Good
Posted on Oct 22, 2024
Very clean and friendly. Value for money stay. Definitely get a car and drive around if not it will be hard to get by. Breakfast provided but not much option. Scrambled egg is really nice! Room was clean and spacious enough for me and my sister.
Response from Property: Thank you for staying at our hotel.We are glad that you complimented the breakfast. We will continue to provide better service. We hope that you will stay at our hotel again when you come to Japan.Thank you very much.
_tomcch
Stayed in Mar 2024
Solo travellers
14 review
4.0/5
Very Good
Posted on Mar 26, 2024
The hotel is nice and tidy. And it has convenience stores just opposite the road
Response from Property: Thank you for staying at Hotel Kanraku Fujisan Gotemba.Thank you for giving your valuable opinion about our hotel.Thank you once again and we hope to meet you again.
Mic890
Deluxe Single Room
Stayed in Aug 2024
Family
16 review
4.5/5
Great
Posted on Aug 7, 2024
The staff is very nice and the facility is good in this price. Only I suggest the hotel let the customer arrange the shuttle bus between the station and the hotel. Also more information for customer about the transportation in English.
Response from Property: Thank you very much for having stayed at Hotel Kanraku Fujisan Gotemba. It is our greatest pleasure to realize that you were satisfied with our staff hospitality and breakfast service as well. We will continue our effort to provide the best service for our guests. Our warm hospitality awaits your return sometime soon.
Just
Standard Single Room
Stayed in Oct 2024
Solo travellers
5 review
4.7/5
Amazing
Posted on Nov 14, 2024
All perfect, except a little bit of a walk from the train station.
Response from Property: Thank you very much for using our hotel. We will continue to strive to provide good service. We hope you will use our hotel again when you are in the area.Than you very much.
Jheyski
Deluxe Single Room
Stayed in Dec 2023
Couples
2 review
4.0/5
Very Good
Posted on Dec 31, 2023
Great stay! Clean and staff are so accommodating. Foods are delicious. See you in our future trips.
Response from Property: Thank you for staying at our hotel.Thank you for your kind words. We will be looking forward to seeing you again.Thank you very much. Have a nice trip.
Guest User
Deluxe Single Room
Stayed in Jul 2024
Travel with friends
4 review
3.2/5
Posted on Jul 4, 2024
Good but a little bit far from train station. It may be not suitable for carry big luggage
Response from Property: Thank you very much for staying at our hotel. Thank you for your comments . We will continue to strive to provide better services in the future. We hope to be able to offer our services to you again when you are in Japan. Thank you very much.
Partik
Standard Single Room
Stayed in Apr 2024
Couples
1 review
3.0/5
Posted on Apr 22, 2024
It was good
Response from Property: Thank you very much for using Iyashidokoro Hotel Kanraku Fujisan Gotemba. Thank you again for taking the time out of your busy schedule to post a review. I am very grateful for your compliment. We will continue to strive to improve our services. If you are in the area, all of our staff will be waiting for you.
Jannnna
Economy Twin Room
Stayed in Apr 2024
Family
18 review
4.2/5
Very Good
Posted on Jun 3, 2024
Decent hotel, location is also quite good with necessities around. Just that if you were to reach before 330pm, no one will attend to you.
Response from Property: Thank you very much for staying at our hotel. Thank you for your feedback comments. Original check-in time is 3:00. Please be aware of our hotel's service hours. We will continue to strive to provide better service. thank you very much.
Anonymous User
Standard Single Room
Stayed in Mar 2024
Couples
3 review
4.7/5
Amazing
Posted on Apr 1, 2024
Very nice hotel, great service. Onsen was fresh and rooftop view on Fuji brilliant
Response from Property: Thank you for using Iyashdokoro Hotel Kanraku Fujisan Gotemba.Thank you very much for your time.Thank you again for taking the time out of your busy schedule to post a review.Thank you for your valuable feedback.We will review our services based on your feedback.All of our staff are looking forward to your next visit.
segwayhk
Economy Twin Room
Stayed in May 2024
Family
33 review
4.0/5
Very Good
Posted on Aug 6, 2024
The hotel is clean and comfortable though it is not spacious.
Response from Property: Thank you for using our hotel. All the staff are looking forward to your next visit.
WEI LUN
Standard Single Room
Stayed in Nov 2023
Solo travellers
9 review
4.0/5
Very Good
Posted on Nov 30, 2023
The people and service is nice. The hotel room is bigger than my expection and good experience staying there. But it took like 5 mins to JR station and no pick up service so when u carry the luggage it might take longer than your expectations ! there is Maxvalue supermarket opposite the hotel so can grab some food easier but not many restaurants / choices nearby.
Response from Property: Thank you very much for using Hotel Kanraku Fujisan Gotemba. We would also like to thank you for taking the time out of your busy schedule to post a review. We will continue to work hard to ensure that our customers can continue to enjoy their stay with peace of mind. We hope you will use our hotel when you are in the area. All of our staff are looking forward to your next visit.