The Somerset on Grace Bay is a really nice place, particularly for families, but it has a problem. Before I get into that, though, I want to say that you can travel the world without finding a nicer set of people than the Somerset staff. The problem is that the upkeep standard for the individually owned condominiums(*) in the complex is too low, with the result being that some of the units, such as our unit #204, are tired and poorly maintained, and serious design flaws from the original construction may not have been fixed. In our unit, a faucet has corroded through, which I saw every time I walked into the bathroom. A picture is off the wall, and the screw left stuck in the wall. Why? Plastic such as in a toilet seat is broken. And more. Design-wise, the master bathroom somehow got itself designed with only one sink, and a combination tub/shower. That's not five-star, and it's not four-star. The bathroom is adjacent to a closet, with a space-wasting foyer giving access to both from the master bedroom. I'm no architect, but it's pretty obvious that a very little attention from a builder would give them two sinks and a separate shower, with no loss of closet space. I have to rate a hotel at the level of its worst room, because that's the one that an unknowing new guest like me is going to get. Three point two five stars. Oh, and call me non-brave, but if I go to a five-star place in the islands in February looking to get away from winter, I want a heated pool, which Somerset does not have although TripAdvisor mistakenly says it does. (*) Somerset on Grace Bay is not a hotel, but a kind of residence club, with individually owned units rented out by the manager. TripAdvisor should refine its description of the place.