Guest User
November 26, 2022
Do not pick this place with your family. It is 30 minutes away from everything, Uber isn’t very active. The minute I checked in, they didn’t get my children’s ages. My niece won a trip here, and I had never taken a trip outside of US. My father just passed, and I thought it would be a nice trip for my mom to come with us. My niece was checking in Sat, we got there Thursday and thought- mom could just stay with us until she gets here. We left 2 days earlier as it saved on airfare for 5 people, and we wanted to explore Germany. I slipped and fell out of the shower and broke my toe. Shower is a death trap. We got back from outing on Saturday waiting on my niece, and a man pounds on the door demanding a head count for the room. My daughter was in her underwear and laying down and he turns to my elderly mother and yells- Get out! Don’t smile, how many towels do you use? He wanted to have my elderly mother get her own room, charged us for it, insulted my family by mocking us to other guests. I cried and couldn’t sleep for 3 days and had to take anxiety medication to calm down. Especially after I just slipped out of the shower- no one would hear my mother if she fell. He was upset that I brought my mom a piece of bread and yogurt, when my son didn’t eat anything. after that, I felt unsafe, unwelcomed, and forced to pay another $1500 for my children and mother to share an existing room. That basically was double paying. Worst mistake EVER! I have never been treated so unkind. They just thought they would charge me whatever they want, treat us like s**t, and then expect me to be wake up refreshed and ready to experience Germany. Had I not paid for this hotel 3 times, (during booking, my niece’s prize, and added another $1500+) I was going to check out on Sunday and take my family to another hotel closer to UBER area. I absolutely HATE this place.