WoodSpring Suites Washington DC Northeast Greenbelt

I was very disappointed to find out that I had to PAY $250 pet fee which was more than my room. Unfortunately I took a ride sharing service which was very costly from the first hotel id booked. Had I know I had to pay $250 non refundable pet fee before arriving I definitely wouldn’t have booked that place it was a Saturday evening and all others places in the were booked. The Clerk Supposedly the Asst Mgr told me that that amount is listed on the site. It is not. My dog weighs less than 15lbs. $250 is ridiculous and I’m going to file a dispute my pet is ESA Certified snd she wouldn’t even look at the letter. There was also a fire in the microwave which I still don’t know how it happened and I was told the mgr would come and see the next day instead I was told again by the Asst Mgr who’s attitude was insulting and offensive that I would be charged $150 no one came yo see the microwave I woke up to a $155 amount taken from my account without my permission and that wasn’t the initial amount. Had I been found liable after inspection I would have paid cash. I noticed that this place is for people who are basically “living” there. Even though I stayed longer than I attended that totally ridiculous upfront non refundable $250 pet fee is the reason why The Gentleman that worked the overnight shift was awesome. He should be commended for putting up with the “ASSistant Mgr”. The Manager Diana was ok. However she never came to look at the microwave and I asked to be moved to another room. That never happened. I had food that I couldn’t really eat it was very unnecessary ridiculous costly stay. On top of that the vending machines charged $3.00 for a small bag of chips etc. AND my room was on second floor In the front of the place and all night long guest etc were outside laughing talking (smoking area). Anyway I would never recommend suggest or try to convince ANYONE to stay there. It’s a big rip off and what I wanted to be quite and affordable days to myself cost more than it should have. Basically close to $500 including the Expensive LYFT ride there from the bug Infested foul filthy smelling hotel I booked under Trip first. I will be filing a complaint and dispute about that $250 that’s ridiculous and that amount is important information for Travelers and should be clearly stated under pet policies. Never Again

The room had awful smell, the shower was dirty. The bed was so uncomfortable. Had 2 flat pillows. And the wash cloths . Were Dingji

EVERYTHING WAS PERFECT. THE FRONT DESK WORKERS WERE EXCELLENT AND VERY HELPFUL. I WOULD DEFINITELY REFFER TO OTHER PEOPLE.

Cockroachs are all over. Towels and sheets have stains on them. Very dirty place. Disgusting

Sontee was amazing! and so polite she was very informative about the area and made my stay so pleasant

My only problem was that the towels and washcloths were not clean and had various hairs in them. Otherwise it was great.

I’ve been here for almost a month and I requested that the light bulb was changed 2 weeks ago. Every time I would follow up I was told they would have someone look into it. Yesterday I extended my reservation for an extra day and the front desk clerk harassed me with information that does not benefit me and all I wanted to do is check in and go to bed. I begged her to simply check me in and she continued to tell me how I was not benefiting from government tax credits if I continued to reserve through third party websites. She did not stop there and continued to talk about the topic once we reached my room. She also explained that it was not her fault that the light fixture was never felt with. In fact it was the managers job and she only comes to work. There was no empathy or desire to provide a better response to assure me she cared about my stay here. If this place wasn’t convenient for me at the moment I would not be here. Now to top the ice cream, I was waken up today at 9am by housekeeping to check out when my check out time is at 11 according to my reservation details.

The hotel is very secure, rooms were perfectly clean, we had plenty of linens, and the entire process was very easy. I would definitely stay here again!