Elegant Hotel (the Pearl River Night Tour in Ersha Island, Guangzhou）

This is my first time to this elegant hotel. I think the service attitude here is really worthy of the price. It's great. They will try their best to meet any needs, especially the customer service Shanshan. The room facilities and equipment are also very good, the surrounding environment is also good, the night view of the Pearl River is very beautiful at night, I will come again next time

The environment is very good, the hotel staff is very enthusiastic, especially Lingling and CC, who made me feel very considerate. The fruits and value-added items at the front desk are free, the room is very comfortable, the drinks in the refrigerator are free, which is very considerate, and the toiletries are also very easy to use. It was a very satisfying trip, worthy of five-star praise, and I will continue to choose next time!

The hotel is newly opened. The interior decoration of the rooms and the environment of the corridor are very good. You can enjoy the beautiful view of the Pearl River for breakfast, but only basic and simple food styles are provided. The hotel is adjacent to the drop-off point for night cruises, and there is ample parking space in the open space in front of the hotel. It only takes about 15 minutes to walk to the nearest Donghu subway station. During my stay, there was a renovation period. As promised, I started knocking on the wall at 7:30 at 9am. When I informed the front desk about the situation, I could only be politely informed that a discount would be provided for my next stay.

The hotel is in a prime location with convenient transportation. It is located in a very prosperous area and is easy to travel. There is a parking space at the door, which is very convenient. There is also surveillance at the door, which is very reassuring. The front desk has red date tea, fruit tea, and Schisandra tea, which are very good. The customer service CC is enthusiastic, proactive, efficient, thoughtful, professional, and very good. The room has good lighting, bright and clean, and the bedding is also very comfortable. Breakfast is basically Guangzhou dim sum, with porridge, noodles, and coffee, which is very good. I will come again next time.

This is a very distinctive hotel. The room is spacious and exquisitely decorated. The service is very attentive. They made birthday arrangements and sent exquisite gift fruit plates. The customer service CC was very nice, friendly and gentle. I like it. The room type is also very comfortable, the bed is soft and comfortable, very comfortable, and the sound insulation is good. I like it.

I am also very satisfied with the overall environment of the hotel. The hotel's interior is beautifully decorated, reflecting a high-quality life attitude everywhere. At the same time, the hotel also has multiple leisure areas, such as a gym and a laundry room, so that I can relax and rest after a busy work. During my stay at the hotel, I was fortunate to experience the professionalism and enthusiasm of your hotel's customer service team, and I hereby give a high evaluation. First of all, the customer service team's response speed is impressive. Whether it is a consultation before check-in or an emergency during check-in, the customer service staff can respond quickly and accurately, showing extremely high work efficiency. Secondly, the service attitude of the front desk staff is comfortable and respectful. They always keep a smile and patience, answer every question I ask in detail, and take the initiative to provide additional information, so that I have a more comprehensive understanding of the hotel's facilities and services. In addition, the professional knowledge of the front desk team is also amazing. They are not only familiar with the hotel's various rules and regulations and procedures, but also can provide personalized suggestions and solutions according to my needs and preferences, making my stay experience more perfect. Finally, I would like to especially thank the front desk team for their meticulousness and patience in solving the small problems I encountered. Not only did they solve the problem quickly, but they also took the initiative to care whether I was satisfied. This sincere attitude made me feel deeply warm.

Hygiene: The room is very clean and tidy. Before check-in, the customer service housekeeper will patrol the room to ensure the hygiene and safety of the room, which is very good ~ Environment: The environment is very good. Downstairs is the Pearl River and there is also a cruise ship dock. The night view is beautiful and the rooms are well decorated~ Service: The service is very attentive, and the housekeeping team is very considerate, especially CC and Lingling, who are very enthusiastic and respond in a timely manner~ Facilities: The room facilities are very complete, hot water is no problem, the two bathrooms do not affect each other, dry and wet are separated, there are free drinks, sparkling water, mineral water, and free facial masks and skin care products in the room~ I will choose this hotel next time I come to Guangzhou.

After checking in, I liked the hotel's environment and surrounding facilities very much. The weather was very good and we could enjoy the beautiful view of the Pearl River. I would like to thank the hotel's front desk for their attentive help! I look forward to coming again next time!