Marriott • Xiyun Apartment (Guangzhou Tower Zhujiang New Town) Reviews
Marriott • Xiyun Apartment (Guangzhou Tower Zhujiang New Town)
1st Floor, Building 3, Sky Villa, Poly Zhongda Plaza, No. 15 Xing'an Road, Guangzhou, ChinaView Hotel Details
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Marriott • Xiyun Apartment (Guangzhou Tower Zhujiang New Town) Guest Reviews
4.4/5
Very Good
1111 review
Verified reviewsLocation4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All Reviews(1111)
Positive reviews(1067)
Reviews with photos/video(167)
Classy environment(74)
Large rooms(70)
Easy to get around(58)
Great location(42)
Friendly front desk staff(22)
Perfect for families(18)
Excellent room layout(18)
Loved the night views(14)
Negative reviews(43)
psyche16
Luxury Loft Suite - 3-Room, River-View (1 living room, 2 bathrooms)
Stayed in May 2024
Business travellers
22 review
Posted on May 9, 2024
The hotel is in a very good location, rooms are bit old but its manageable. Hotel staffs are help full. Overall its a nice hotel. There are alot of nice restaurants near by the hotel.
Response from Property: Greetings to our honored guests! Thank you for your comments on our hotel! The apartment is located in the Zhujiang New Town, which is near the Zhujiang River and near the Haixinsha Island River. It is very convenient to eat, drink, play and have fun. The room is a unified decoration, we will also regular maintenance of the room. We look forward to seeing you again!
Jeremiah H
Selected Loft (Double bed) (Balcony)
Stayed in Mar 2024
Solo travellers
20 review
Posted on Mar 30, 2024
Great location. Spacious apartment.
No Wifi whatsoever. That’s the only issue I found.
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. Every room in the hotel is equipped with a high-speed wireless network. You can contact the front desk staff if you encounter any problems during your stay. Oh, we will help you deal with it immediately. Your valuable advice is very important to us, we will inform the relevant departments to improve the quality of service. If you come here next time, I hope you can book this hotel again, give us a chance to apologize. Looking forward to seeing you again!
Guest User
Comfy Family Loft Suite (Balcony, kitchen)
Stayed in Dec 2023
Family
6 review
Posted on Jan 3, 2024
The worse apartment that we have booked! Expensive apartment with misleading information! No smart toilet. Kitchen- no kitchen at all! No spoons , no forks , no pans, no wok….misleading! Receptionist is not friendly at all. The switch on the floor is very dangerous & hazard! The bathroom door is broken 😖😖😖😖😖
Response from Property: Dear customer, we are sorry that we could not provide you with a satisfactory check-in experience. Please allow us to express our sincerest apologies to you. We hope to have the opportunity to provide you with better service next time. wish you a happy life!
Jamel
Selected Loft (2 beds) (Balcony)
Stayed in Jan 2024
Family
6 review
Posted on Feb 19, 2024
Not as in the pictures. Old settings and the apartment is not worth its price. Overpriced and not worth starying there. Lack of many things. Better go to a normal hotel for cheaper or same price.
Guest User
Selected Loft (Double bed) (Balcony)
Stayed in Jan 2024
Business travellers
1 review
Outstanding
Posted on Jan 14, 2024
Good!!!
Nguyễn Quảng Đạt
Loft Suite - 2-Room (Balcony, kitchen)
Stayed in Nov 2023
Family
5 review
Very Good
Posted on Nov 28, 2023
Good place.
Response from Property: Thank you for sharing the stay experience, your praise, a trace of satisfaction, an appreciation, is the sunshine in the life of friends, looking forward to you with family and friends to meet with Us Oh ~
Low Zong Sheng
Selected Loft (Double bed) (Balcony)
Stayed in Dec 2023
Solo travellers
2 review
Posted on Mar 13, 2024
Concierge is hard to find, this is not Marriott at all - all tourists please dont look at this and book rashly. Facilities feels old and smells.
Response from Property: Greetings to our honored guests! Thank you for your comments on our hotel! The apartment is located in the Zhujiang New Town, which is near the Zhujiang River and near the Haixinsha Island River. It is very convenient to eat, drink, play and have fun. The room is a unified decoration, we will also regular maintenance of the room. We look forward to seeing you again!
YapCrystal
Comfy Family Loft Suite (Balcony, kitchen)
Stayed in Nov 2023
Friends
1 review
Amazing
Posted on Nov 19, 2023
Great location, nice place for 5-6 adults. Good service, just that there's a foul smell as we walk into the apartment that we can't pinpoint where it's from near the toilet
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. We hope to have the opportunity to serve you better next time. Have a nice life!
Eagle Shamim
Selected Loft (2 beds) (Balcony)
Stayed in Apr 2024
Family
4 review
Very Good
Posted on Apr 7, 2024
Overall it was a good stay. Location is very good.
Response from Property: Dear customers, I am sorry that you can not have a satisfactory experience, please allow us to express our sincere apologies to you. We hope to have the opportunity to serve you better next time. Have a nice life!
Kelvin
Selected Loft (2 beds) (Balcony)
Stayed in Mar 2024
Business travellers
5 review
Posted on Mar 19, 2024
Toilet dirty not clean at all. Price not worth at all
Guest User
Comfy Family Loft Suite (Balcony, kitchen)
Stayed in Sep 2023
Friends
1 review
Posted on Sep 25, 2023
Room with cig smell, plug in provided air freshener and the power tripped. Had to get them to get the building maintenance team to turn on back the electricity.
Centralised aircon, only the living room is cold, other rooms are stuffy even after 30 mins plus
Bed in one of the room is hard, as tho there’s no spring in the mattress.
Both remote controls for the tv unable to use.. could be batt flat.
Response from Property: Hello, distinguished guests! Thank you so much for choosing the Lucky Luck Hotel! We apologize for not being able to satisfy you on this check-in. Hope to have the opportunity to have more communication with you and give us more valuable suggestions. We will carefully do a good job of each service link, live up to your expectations of the hotel! I wish you good luck, can become your home in Guangzhou! We sincerely look forward to your visit again! Thank you! Come here
Monika
Selected Room
Stayed in Sep 2023
Friends
1 review
Outstanding
Posted on Sep 17, 2023
Service excellent, room amazing makes you feel like at home. I loved a fact that could do my laundry. Totally going back there.
Response from Property: Thank you for sharing the stay experience, your praise, a trace of satisfaction, an appreciation, is the sunshine in the life of friends, looking forward to you with family and friends to meet with Us Oh ~
Anonymous User
Selected Loft (2 beds) (Balcony)
Stayed in Sep 2023
Family
1 review
Amazing
Posted on Sep 28, 2023
A little confusing to get to the office as it is located on floor 3 of the building. Changed one of our rooms to one without stairs and onto the same floor as our other room after seeing my elderly grandmother. Room was ver spacious and clean, bathroom was also clean and had a full body mirror. Many things provided such as water, fridge, slippers etc..
Overall good experience and good value for a medium sized group of people !
Response from Property: Wow, I am so glad that you can give us so much praise and recognition, and I am so glad that the enthusiasm of the little happy people can bring a warmth to you on your journey... I hope my friends can accompany you through a wonderful moment, witness your every joy, look forward to your next home Oh ~
ritacc
Selected Room
Stayed in Aug 2023
Business travellers
3 review
Outstanding
Posted on Aug 12, 2023
If u prefer to stay right bang in the middle of down town n convenient to get to most shopping malls/underground shopping n metro connections for easy travel/access, shopping, food, old n new buildings for selfies then this is the place. It has washing machine, steam iron
Response from Property: Distinguished Guests: Hello! We will continue the good quality and more perfect service as always, to thank you for your support and love, looking forward to your visit again, i wish you happy every day!
Masroor Shan
Selected Room
Stayed in Jan 2024
Business travellers
8 review
Posted on Jan 4, 2024
Shower area was too dirty not have air dryer in room
Response from Property: Dear customer, we are sorry that we could not provide you with a satisfactory check-in experience. Please allow us to express our sincerest apologies to you. We hope to have the opportunity to provide you with better service next time. wish you a happy life!
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