Citadines Marina Halong

A not-so-great experience. The hotel is over-crowded, elevators are slow, service is quite bad. I booked 4 rooms, checked in at the same time, and the staff forgot to register one room’s cards, resulting in us waiting for half an hour (waiting for the lift and trying to reach receptionist, there was no directory, and when we found the right number they just didn’t pick up) before gaining access to the room. There was no room-receiving receipt or facility checklist whatsoever, we didn’t know the presence of two handkerchiefs until check out, which again caused us 45 minutes and 86k VND. Quite disappointing for a 5-star.

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100 points no but

This hotel is excellent. There are many activities that you can enjoy here: swimming, playing pinball, billiards, etc... The staff and receptionists are really friendly.

Nice hotel with sea view.

I had a very pleasant stay at this hotel. The breakfast was delightful, and the staff was incredibly helpful. The rooftop offered a beautiful view, and the restaurant had a good selection of meals. The overall vibe of the hotel was lovely.However, I must express my disappointment regarding the fire alarm that went off multiple times during the early morning hours without any explanation. This was quite disruptive to my stay.Despite this issue, I highly recommend this hotel. On a separate note, I visited the spa next to the hotel, 'Nature,' and while the services were excellent, I was shocked to learn about their labor practices. It's disheartening to know that the staff relies solely on tips without receiving a proper salary. Offering expensive services without fair compensation for the employees is unacceptable and tarnishes the experience of an otherwise enjoyable stay at the hotel. Many people go there, but they are supporting this labor exploitation.