Golden Tulip Kassel Hotel Reiss

Housekeeping For the entire duration of our stay housekeeping failed to complete the task of making our bed, as the decorative pillows were carelessly left on the floor. The bins were only emptied once, on the second day, by the receptionist. The same goes for the cups - we only had clean ones after the first day when the receptionist provided fresh ones. The two cups left on the tray were not washed on the second day, and none of the four cups were properly cleaned on the third day. They had visible rings and the tea spoons were sticky. The replenishment of tea, sugar, etc., was also done solely by the receptionist. Bar The bartender appeared more focused on lounging on the sofa, facing away from potential customers, watching movies on the large screen television with the volume turned up high, rather than being positioned behind the bar ready to assist patrons. During our initial visit, we had to signal for his attention by moving a barstool. The following night, he was once again seated on the sofa engrossed in the loud television. We decided not to attempt to get his attention and simply departed. On the third evening, there was no bar staff present, so we retrieved bottled drinks from the secured fridge near the reception area. After leaving the empty bottles on a coffee table in the lounge, we proceeded upstairs to freshen up. Upon returning 1½ hours later and then again 4 hours later, the bottles remained untouched on the table. Beware: a bottle of water is €5.50! A total rip off! They refused to give me tap water. Summary To be honest, this level of service falls below my expectations for a one or two star hotel, so it is definitely not something I would anticipate from a hotel that boasts a four star rating.

Bed comfortable and room clean. Ripped curtains, door frame broken, looks like someone forced it… we stayed in room 224.

Air conditioning didn’t work on our room. Staff quickly offered to change us to another room.

We arrived late night and there was some booking trouble in my colleague. However, the hotel staff tried to check the problems and finally succeded to solve the problem. It took some time but staff behaviors are very kind and polite. I stayed nice time in Kassel.

Good location, good staff, and good facility.

Dejligt ophold, god service, rent og pænt, dejlig morgenmad, gratis parkering

We had payed for 2 adults and a child at 10 years old. There was no bed for the child and the receptionist said that the child could sleep in the bed with us. She said that it was ********** that made and mistake and not the hotel- it was a vary bad experience

the price of the accomondation is too expensive to meet the service quality. They don't even provide luggage storage service.

Area outside of the property looks super sketchy and run down but ill say its normal since the main train station is a short walk away and theres tons of foot traffic. This place has free parking which is obviously great! Here are some of the not so great things: the building faces the sun so it was super hot in our room, the AC unit does not do the bare minimum so we had to open up the window which if you're ok with outside noises you'll be good otherwise you'll have an uncomfortable night. The police station is right next door so be prepared for random loud sirens throughout the night (extra loud if the window is opened). The shades in the room are not the widest so don't expect a super dark room, it was super hard falling asleep since there was still tons of light out. The amenities are also not the greatest, they had a vending machine but it was out of order which ****** because the drinks at reception were more expensive. I dont think I would come back to stay here again.