Although I gave a good review, the situation I encountered when checking in was still a bit speechless. I booked a deluxe standard room for three nights for my parents through Ctrip, and checked in on April 25th. I wrote clearly in the special request that I hope to be upgraded to a newly renovated, high-floor sea view room. It showed that the hotel had agreed to your request, so although the room price dropped later, I did not rebook. However, on the day of check-in, the hotel front desk initially disagreed with the upgrade, saying that the newly renovated rooms were only on the lower floors, not on the higher floors, and that you needed to pay extra to check in, and the sea view room also needed extra money. Finally, after repeated communication and coordination, they reluctantly agreed to change to a sea view room. What I want to say is, since your room type cannot meet my requirements, or you actually disagree with my requirements, why did Ctrip agree? It is indeed your right to disagree with the upgrade, but Ctrip agreed but disagreed on site, which is a bit... not generous. The hotel has a very good location, it is very convenient to go anywhere, the revolving restaurant is also good and the scenery is beautiful, the butler service is not bad, and the earrings were left at the hotel. Contacted to help call a courier.
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