Hood House

We stayed for a second time in this hotel and we love it. The only problem is that was pretty loud from the noice at the back of the building. Previous time we had a room facing the front street and was better.

We stayed at Hood House for a family weekend. The rooms are apartments and so are complete with crockery, microwave, coffee machine, kettle etc. As apartments they are only serviced weekly, but anything needed (towels, toilet paper etc) was readily available from the reception staff, all of whom were really pleasant and helpful and spoke excellent English. Excellent public connections in the area for the airport, stations and places to visit in Hamburg.

Great location with very friendly and helpful staff. Will be back.

Pros: everything is still shiny and new, friendly staff, kitchenette in the room which I found very helpful. They allowed me to check in early and looked after my luggage on the day of departure. Cons: my window looked directly onto an office building which was opposite and quite close. I could see everything they were doing and vice versa, so I felt that (especially as a female single traveller) I had no choice but to keep my curtains closed during my entire stay. For that reason I will not return.

Booked for an accessible room. There's no way to the hotel without steps, or an outside lift that's operated only by staff. It's out of sight of the hotel, so if you are travelling alone, there's no way to get in. If you leave, and want to get back in? Same problem. It's a new building, why isn't there a ramp?! The room was OK, but microwave, crockery and glassware were on eyelevel shelving, so inaccessible for anyone using a wheelchair. The Blackout blinds have gaps, so aren't effective as light from neighbouring building, and sun comes in anyway. No aircon, or temperature control, so it's hot and stuffy. Only window to open is huge, and lets in all the street noise. Really really disappointing.

This hotel is very good indeed, but needs a few improvements to be perfect. What's good about it? It's located in a very nice area of Hamburg close the city centre and very close to the Alster lake. The area is mostly residential with lots of local amenities (shops, restaurants) nearby. We really liked the decor of the room. Bed, bathroom, kitchenette: all very good. The hotel allowed us to stay in a double bed room with 2 adults and a child (we brought our own travel cot). Breakfast in the Copenhagen Coffee Lab was amazing. A very nice German breakfast with lots of breads, youghurt fruit etc etc. What could be better? The blinds let in a lot of light from the side. In our room, sunlight was exactly directed towards the pillows. For light sleepers, that might be a pain. During hot summer days, it can get quite warm in the room. While the window opens, it does not open very far and this makes it not as easy to cool the room down in the evening. We're happy for there to be no airconditioning, but the window design should allow for the window to be opened much further. We do appreciate that people in Germany are much more direct than in some other countries. But we witnessed a supervisor arguing with a staff member (housekeeping?) about a contract right outside the hotel at the front entrance. That is not OK.

Friendly welcome and nice cafe attached.

I stayed a little more than one month in April 2022 in one of the medium-sized apartments. First, it felt more like a hotel than an apartment, but the price was very good at the long-term stay rate. Not hotel prices for basically hotel service. Cleaning was every four days from arrival with some confusion related to holidays. But you just check with the staff about the schedule. The staff are very friendly, helpful and available 24/7. The room was exactly as described on the website. The major downside with the room (which is evident in website photos) is that the kitchen sink is so small as to be almost unusable. Basically the “kitchen”, to the extent there is one, is not really useful for more than periodically frying a couple eggs, which is about all that I used it for. The huge downside is that the neighborhood is very, very upscale and chic and there’s limited low-to-moderate end restaurant options. Forget about fast food. I was constantly taking the bus a half hour to the St. Georg neighborhood to eat out. Another downside was that the view of the inner courtyard from my window was bleak. It desperately needs some trees planted. There was an excellent and large gym in the basement that is basically unused by any guests. Oddly this made it undesirable for working out because of the strange feeling of loneliness working out. I would actually recommend that the hotel make an arrangement for guests with the popular gym next store and shut down the hotel gym. What else? There are many really nice parks walking distance and the hotel is easily accessible to most anywhere in Hamburg with buses or U/Bahn, S-Bahn. I would only not stay here again because I would have preferred to be in a more gritty neighborhood. By the way, the hotel was recommended by a language school where I was taking classes. If this review seems somewhat contradictory, that is ok? Perhaps the summation is that this was a good place to stay, but not a fun place to stay.

I had work in Hamburg for several weeks and stayed with Hood House. The staff were very helpful, there are a variety of room sizes to accommodate single-person business travel, families, or large groups. If you have a long-term rental cleaning service does not occur each day. The actual cleaning days were inconsistent (e.g. was it every 3 days or every 4? No one ever seemed to know the schedule). I never got clean dishes despite asking staff in English and German meaning I had to regularly ask reception for clean ones in the room. The sheets were not changed one time in four weeks. I wondered limited staff could be the reason. Copenhagen Coffee Lab in the lobby is excellent but staff are rude when busy. Hood House is next to a fantistik Indian Restaurant, very close to the bus stop, and in the trendy Winterhude district. Rewe us two blocks away if you want to purchaser groceries for a long-term stay. The fitness center and onsite laundry facilities were so convenient. Good wi-fi too. I felt safe the whole time and would stay with Hood House again.