Guest User
August 29, 2021
This is the worst place you could stay in Hampton Beach. I really urge you to look elsewhere. The service is absolutely abysmal. I was supposed to stay here in June, but ended up having to leave the country instead because I had a death in the family. I tried to cancel only to be called a liar - that is, when there was actually somebody answering the phone, which more often than not, there wasn't. When I got back from the funeral, I drove up to this motel (I don't live nearby) with documentation that included my boarding passes and a death certficate that I had translated into English. The people running this motel did not care and we did not receive ANY of our money back, even though I changed my travel plans days before we were supposed to check in and there was plenty of time to rebook if they had tried. Owner was completely unreachable the whole time. I highly recommend to book a place somewhere where you'll be treated like a human being if life happens to get in the way, which is basically unpredictable. The people working here have no compassion and have no business working in hospitality. This was a family emergency and a completely unforeseen circumstance, and it was very difficult to have to deal with the stress of being cheated like this while I was already grieving. There are plenty of people out there who rent places on the beach out and are more understanding, rather than stooping this low for several hundred unearned bucks. Please find those people and give them your business; I've never experienced such poor customer service in my life or had to look so hard for a shred of human decency.