City West Tourist Hotel (West Lake Hubin Branch)

This is the best hotel my family and I have stayed in China.The family room can easily accommodate 4 adults and 2 children. The hotel toilet is very clean too. It is just a stone throw away from the metro station, which is so convenient. We were also greeted by smiles by the hotel staff. We would like to thank 小张 and 秋风 for their hospitality during our stay there. There is also a big table provided at my floor area for us to dine there. The breakfast buffet was also great! Will definitely book this hotel in future!

小张 service was excellent. If there is a 5.1 Stars rating, I will give it. I am totally impressed from the room to the toilet to the morning breakfast restaurant. Initially I was skeptical about this hotel as it looks too good to be true. Cleanliness. Spotless. The feel and the area to me is very clean and tidy. Very comfortable. Location. Near to metro, Feng qi station. About 30m away. Didn't take it but if u are looking for a hotel near a metro, no hesitation Service. From front desk to the hotel staffs, they are all very professional. Amenities. For anyone looking for a hotel with washing machines, there are 4 wash machines and 4 dryers at level 5. At level 8, there are 1 dryer and 2 washing machines. Good if u need a chance to wash your clothes before continuing with the next leg.

Hotel is clean, location is good walking distance to wulin night market and metro is just outside the hotel. Counter staff very helpful and friendly. Breakfast was good as well. Enjoyed our stay. Will definitely choose this hotel again.

The staff were very nice and meticulous. Even though we had checked out and returned to collect our luggages, she noticed my plastic bag of dirty clothes (cos we went to freshen up at a spa) and asked me if I needed a bigger eco bag. Such customer service is hard to come by! I was indeed impressed. Very worth it to stay here as it is close to Metro, has a good buffet spread and the rooms were nice and spacious (there even is a first aid kit in the room!). There is a common area with tv, microwave and other amenities, self service washing machine and dryer. I definitely will revisit if I ever come back to Hangzhou!

We love everything about the hotel except the bed, too hard for our liking. The service is impeccable, especially 小张 and a lady who helped us on the 1st day but forgot to get her name. The location is also great, walking distance to 西湖 and wuling night market just a stone away.

Room is very well sized and we got a nice street view as well. Cleanliness is top-notch, and so is the service from the hotel staff. We are walking distance to Westlake, a mall and conveniently located right above an interchange metro station with 2 lines. Hotel room is modern design with many amenities available like a common hall to eat/hang out, laundry room with detergent, gym. There is also a roof top garden that boasts a great view of the west lake. 小张 from the front desk has helped with our check out procedures and was generally very helpful and nice. 小李 also assisted us with our bags when loading into the didi. Grateful for their help. Overall, very well located hotel with amazing room and cleanliness. Very good staff too! Highly recommend this hotel when visiting Hangzhou.