Atour Hotel Hangzhou Xixi Wetland Wen'er West Road

The soundproofing was poor, the room next to me came back at night and the words were heard clearly, so the hotel provided earplugs, but since I was not used to using them, I didn't sleep well. Now the room only has heating, sleeping is a bit hot. The only good thing is that there is AI intelligent voice control. The bathroom shower water pressure is enough. Neat and hygienic, customer service staff is very good.

The room was very clean and tidy, and was cleaned every day. The best thing is the hotel service robot. Looking forward to your next stay.

The stay was good. The Jimu family room was quite large and bright. I was very satisfied. This Atour restaurant is very new, having just opened in June. It is not far from the north gate of Xixi, and 5 kilometers from Zhoujia Village at the south gate by taxi.

The hotel is close to Xixi Wetland. The facilities of the newly opened hotel are relatively new. I can still smell the smell of the bedside table after the renovation when I sleep at night. The rest is generally OK. I booked two nights and stayed for another day. The breakfast variety is also OK. There is porridge in the evening, which the elderly prefer.

Facilities: The bedding facilities are very good. If you don’t want to have a bad accommodation experience outside, you will not go wrong by choosing Atour. The pillows and mattress are very comfortable! The windows of the room are shared with other rooms, resulting in poor sound insulation. You can hear the conversation next door clearly in the middle of the night. If you hear the sound of moving a stool, it sounds like someone is moving something in your room. Hygiene: The sanitation is done very carefully, and there are almost no dead corners in the room. The only shortcoming is that the window glass is a bit dirty. Environment: It is a bit far from the airport and train station, and the window on the side close to the road is noisy! The air conditioner is a bit loud. Service: There are some issues with the service. I couldn't find my order information when I checked in. When I showed the screenshot of my order, I had to repeatedly emphasize whether I went to the wrong place. 😥But the order was not recorded later! There were three people in total to check me in after I gave my ID card. The first one was probably an intern who was not very experienced, so the second one came to teach him. However, when other guests asked about the products, they could throw them down to promote them right away. The third one even asked for my ID card 😂! I booked a room with breakfast, but when I checked in, I was told that the room I booked did not include breakfast. Maybe I used my points to offset the room fee, so I don’t deserve to have the premium Atour breakfast!