Crystal Orange Hotel (Hangzhou West Lake)

Crystal Orange Hotel (Hangzhou West Lake) Reviews

Crystal Orange Hotel (Hangzhou West Lake)

NO.122 Qingbo Street, Hangzhou, ChinaView Hotel Details
Crystal Orange Hotel (Hangzhou West Lake)
Crystal Orange Hotel (Hangzhou West Lake)Crystal Orange Hotel (Hangzhou West Lake)Crystal Orange Hotel (Hangzhou West Lake)
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Crystal Orange Hotel (Hangzhou West Lake) Guest Reviews

4.8/5
Amazing
3659 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(3659)
Positive reviews(3586)
Reviews with photos/video(848)
Convenient location(503)
Awesome amenities(323)
Friendly front desk staff(311)
Easy to get around(260)
Great location(177)
Delicious breakfast(126)
Tasty coffee(17)
Negative reviews(73)
Guest User
Elegant Queen Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 26, 2024
Very Good
Ting
Elegant Queen Room
Stayed in Jun 2024
Business travellers
3 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The counter staff 小姜 was very friendly and professional to assist the Check-in in the evening, and in the second date morning during checkout, the male counter staff also friendly and gave free bottle water for my trip. Good experience and I will stay in this hotel again.
Agnes Ip
Elegant Queen Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 24, 2024
the reception staff is very professional , helpful and friendly room is very clean and no cigarette smoke in our room, hotel itself is not a luxury style but very comfortable we will definitely stay in this hotel again
Response from Property: Dear guests, hello! Thank you for your comments and likes. The hotel is located on the opposite side of Liulang Wenying Park near the West Lake, adjacent to Leifeng Sunset, Changqiao Park, Hefang Street, Wushan Scenic Area and other famous scenic spots, with beautiful environment and convenient transportation. All guest rooms are equipped with hand-brewed coffee, 65-inch LCD TV, all rooms are equipped with Kohler sanitary ware, the hotel in addition to the regular high-speed wired Internet access, the entire hotel is covered by wireless network. The standard equipment of the guest room includes refrigerator, hairdryer, etc., which is an ideal place for fashionable people and business travelers. Give you a unique experience.
WongKH
Executive Queen Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 17, 2024
Polite staff and receptionist, give us several options when we ask. Good hotel with strategy location.
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Family
1 review
4.7/5
Amazing
Posted on Mar 27, 2024
Friendly staff, clean room with automatic toilet. Requested for extra water and staff had their cute robot sent it to us immediately, speed was faster than other hotels. Staffs were polite and friendly, served to our needs. Location was slightly out of the way, slightly long walking distance to tourist attractions except the fact that hotel was located next to west lake 西湖. Restaurants surrounded the hotel. However, still easily accessible to tourist attractions for about 15minutes travelling distance due to convenient didi.
Ang Zhi Ting
Deluxe Family Room
Stayed in Mar 2024
Friends
4 review
4.2/5
Very Good
Posted on Mar 21, 2024
Overall very good service. Washing machine and dryer are available without additional costs. Assisted us to book DIDI since we do not have a China Phone number.
Response from Property: Dear Guest: Thank you for staying at Orange Crystal Hangzhou Westlake Hotel and sharing your experience! I am very glad that every link of the hotel has been recognized by you. Through your meticulous description, you can feel the happiness brought to you by this trip, which is what our service providers have been pursuing, and it will also become the driving force for our continuous progress. Crystal journey, crystal company, look forward to meeting you again!
Guest User
Executive Suite
Stayed in Apr 2024
Couples
1 review
4.7/5
Amazing
Posted on Apr 28, 2024
food delivery to your hotel room door via a robot. Free laundry 24/7 :)
Response from Property: Dear guests: Hello, thank you for choosing our Orange Crystal Hangzhou West Lake Hotel in many hotels and sharing your check-in experience with us. Your affirmation of us is the driving force for us to move forward. We will continue to do a good job in service quality and look forward to meeting you again. I wish you a smooth work and a happy life.
Guest User
Business Double Room
Stayed in Sep 2023
Family
1 review
3.2/5
Posted on Sep 28, 2023
The TV and hair dryer were broken. Bathroom was also very small. But got a room upgrade, which was nice.
Response from Property: Dear guests, hello! We are very sorry that we failed to give you a satisfactory stay experience, and we always reflect on ourselves.Continuously improve our shortcomings, you can contact our front desk in time if you encounter any problems during your stay, we will deal with and serve you in time, and hope you can give us another chance, looking forward to your next visit! Wish you a happy life!
poh kwim
Elegant Queen Room
Stayed in Dec 2023
Couples
21 review
3.7/5
Posted on Dec 18, 2023
The room temperature too hot, great breakfast and location.
Response from Property: Hello dear guests! We are very sorry for the bad experience, we have been dealing with and repairing the problems you encountered, we are really sorry, if you encounter problems during your stay, you can communicate with us in time! On the premise of having a room, we will give priority to you to change rooms and deal with it, apologize to you again, and wish you a happy life here!
Chy
Elegant Queen Room
Stayed in Jan 2023
Friends
8 review
4.5/5
Great
Posted on Jan 21, 2023
Though the entrance was a bit difficult to find, it's a really small but neat hotel, located across from West Lake. My room was small, but very comfortable, and had all the basic amenities and even some special added features like an automatic toilet and a very BIG tv. There was even a patio attached to the room. The hotel also smelled EXTREMELY good and the staff were very helpful and polite. The food selection was purely Chinese style and didn't have many choices. It would be better to find a restaurant to have a better breakfast.
Response from Property: Hello, dear guest, I am very happy that you can live in our house satisfactorily and comfortably! Your satisfaction makes us extremely happy! Looking forward to visiting Orange Crystal Hotel again~ I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jul 2023
Family
1 review
5.0/5
Outstanding
Posted on Jul 13, 2023
Great location. The hotel is within walking distance to the West Lake. Our rooms are clean and tidy. The staff was very helpful as well. Would stay again and recommend.
Response from Property: Dear guest: Hello! Thank you for your visit, but also sincerely thank you for our love and recognition, you remember the good time here let us feel very moved, let the guests enjoy a good stay experience is our boundlessresponsibility, can get your praise we are deeply honored, at the same time we are more motivated to continue to move forward, hope to have more opportunities to serve you!
Suvicha Manusmontree
Superior Queen Room
Stayed in Apr 2024
Business travellers
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Staffs are very good service mine.
Guest User
Superior Queen Room
Stayed in Apr 2024
Friends
1 review
4.0/5
Very Good
Posted on Apr 20, 2024
服务:Very friendly and good service
Guest User
Elegant Queen Room
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 4, 2023
Good place with nice location and clean room. Enjoyed my stay there.
Guest User
Superior Queen Room
Stayed in Feb 2023
Friends
8 review
5.0/5
Outstanding
Posted on Feb 22, 2023
YYDS!!!!!
Response from Property: Dear guests: Hello! Thank you for choosing Crystal Orange Hotel Hangzhou West Lake Hotel. We are very glad that you had a pleasant stay in the hotel. Thank you for your support and trust in the hotel. At the same time, thank you for your valuable suggestions to the hotel. We will continue to work hard to provide you with A more comfortable and warm stay experience. Looking forward to your visit and patronage again!