Zhangjiedexingxingxing
May 3, 2024
When I traveled to Hangzhou, I saw that this hotel on Ctrip had a good rating, so I chose this hotel based on Ctrip's rating. I have stayed in so many hotels, but I really feel that this hotel does not deserve the star hotel sign placed at the front desk. The toilet in the room is really dirty. Can you please use water to brush the toilet properly next time when cleaning? The hot water is all black spots. Isn't the hotel just about hygiene? In addition, I went downstairs to the front desk at night to ask if there was any hot water, and asked them to get me a bottle. The front desk directly told me that they did not provide hot water here, which really made me laugh to death. Why does the hotel only provide it for payment? I really don't understand it. I gave the room card to the front desk at 7 or 8 o'clock the next morning and asked to check out. The deposit was not refunded until more than 1 o'clock in the afternoon. I called to ask, and they said they would check for me and hung up the phone directly. After more than ten minutes, I called and asked why the money was not refunded. They told me that I only gave him a room card in the morning and did not refund it to me. In this case, why should I go to the front desk to give the room card to check out? Why didn't the front desk ask me for another room card? When there is a problem, they don't say their own responsibility at the first time, but say what happened to the guests? It really doesn't deserve such a high rating, and it really doesn't deserve the star hotel sign placed at the front desk. Everyone be careful! ! !
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