LUCK HOTEL Reviews

Response from Property: Dear guest, hello! We are very sorry that we failed to give you a satisfactory stay. We attach great importance to your valuable suggestions and will feedback your opinions to various departments and make adjustments in time. We will correct our shortcomings and look forward to your next visit to provide you with more thoughtful services.

Response from Property: Dear guests, hello! Thank you for your favor and love for our hotel! Your support and encouragement are our greatest motivation to move forward. Lanka Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!

Response from Property: Dear guests, hello! Thank you for your favor and love for our hotel! Your support and encouragement are our greatest motivation to move forward. Lanka Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!

Response from Property: Dear guests, hello! Thank you for your favor and love for our hotel! Your support and encouragement are our greatest motivation to move forward. Lanka Hotel continuously strives to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!

Response from Property: Dear Guest,Thank you for taking the time to share your experience at LanKa Boutique Hotel Hangzhou. We are delighted to hear that you had a pleasant stay with us and found our staff friendly, and your room comfortable with everything you needed.We value your feedback and appreciate your kind words. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards of service and facilities we provide.Thank you again for your review, and we hope to welcome you back to LanKa Boutique Hotel Hangzhou in the future.Best Regards,LanKa Boutique Hotel Hangzhou

Response from Property: Dear Guest,We are so pleased that you had a lovely stay at our hotel. We are delighted that our location met your needs during your visit to Hangzhou.We would also like to share that we do offer a breakfast menu, but understand that you may not have had the opportunity to experience it during your stay. We can assure you that our breakfast menu is a unique blend of traditional Chinese cuisine and Western options, providing a diverse range of choices to suit different tastes.Thank you for your positive feedback and we hope to have the opportunity to welcome you back in the future.Warm regards, Hotel Team

Response from Property: Dear guest, hello! Thank you for your favor and love for our hotel! Your support and encouragement is the biggest driving force for us to move forward. Lanka Hotel strives continuously to create a warm and comfortable living environment for guests, and meets the needs of different guests with the highest cost performance. welcome next time!

Response from Property: Thank you very much for choosing Hangzhou Lanka Boutique Hotel and leaving such enthusiastic praise online. Your satisfaction is our greatest honor and motivation! We are very pleased to learn that you have given high praise to our environment, location, decoration style and parking area. The "very nice and warm environment" you mentioned is exactly the atmosphere we have been working hard to create. We hope that every guest can feel the comfort and relaxation of home here. The hotel is located in a core location, close to West Lake and Xixi Wetland, which does provide great convenience for guests' travel. We are very happy that this has also been recognized by you. Regarding the decoration style, we pursue a design sense that is both high-end and warm, aiming to add a sense of chic and elegance to your accommodation experience. The spacious parking area is a space that we have specially planned considering the travel needs of guests, hoping to make your self-driving trip more worry-free. Finally, the "very high cost performance" you mentioned is the most direct affirmation of our service and value. We will continue to uphold the service concept of "customer-oriented", continuously improve service quality, and ensure that every guest can enjoy an accommodation experience beyond expectations. Thank you again for your valuable evaluation. We hope that Hangzhou Lanka Boutique Hotel will become your warm home again in the future. I wish you a happy life and look forward to meeting you again! Sincerely Salute!

Response from Property: Hangzhou Lanka Boutique Hotel thanks you for your feedback. The affirmation of room service is our greatest encouragement, but we are deeply sorry for the problems with breakfast and afternoon tea. We will take immediate measures to ensure that breakfast time is observed and strengthen the hygiene management of afternoon tea.

Response from Property: Dear guest: Hello! Thank you very much for staying at Hangzhou Lanka Boutique Hotel and sharing your experience💕. We are very pleased that you can find our hotel smoothly and are satisfied with the spaciousness and complete facilities of the room. Regarding the problem of low water pressure in the room you mentioned, it is due to the slight fluctuation of water supply pressure in the area where the hotel is located recently. We have contacted the relevant departments and are actively coordinating to solve it📞. At the same time, we are also optimizing and debugging the water pressure regulating device of the hotel internally, striving to restore normal water pressure as soon as possible, so that you can be more comfortable and enjoyable when bathing🚿. Regarding the low power of the hair dryer, we realize that this has indeed caused you inconvenience😥. We will immediately evaluate the hair dryers in all rooms and plan to gradually replace them with more efficient and powerful models to ensure that the needs of different guests are met, especially guests like you who have more hair, so that they can dry their hair faster💨.

Response from Property: Dear guest, thank you very much for choosing Hangzhou Lanka Boutique Hotel and sharing your stay experience. We are glad to know that you are satisfied with our location. The proximity to the subway station really brings convenience to your travels, and the close proximity to the surrounding shopping malls also makes your leisure shopping easy and enjoyable. Regarding our parking lot, we have been committed to providing the most convenient parking service for self-driving guests. The design of directly entering the hotel lobby to save your precious time and energy. Regarding the restaurant review, we noticed that you mentioned that the food was average, which provided us with valuable directions for improvement. We will immediately communicate with the catering team to discuss how to improve the quality of dishes and services, and strive to more accurately meet the taste buds of our guests. We look forward to significant improvements in our catering in the days to come, bringing you a different gourmet experience. . Regarding the room, we understand that although it has been renovated for a long time, the spacious space and practical facilities are still one of the highlights of your stay. We will continue to evaluate and perform timely maintenance and upgrades on the rooms to ensure that every guest can enjoy a comfortable and pleasant accommodation environment. Thank you again for your valuable feedback, which is an important motivation for us to continuously improve our services. We sincerely invite you to come again. We believe that the next time we meet, Hangzhou Lanka Boutique Hotel will leave you with more profound and beautiful memories with a more perfect appearance and service. Looking forward to seeing you again in the near future! I wish you a happy life and all the best!

Response from Property: Thank you for your praise for Hangzhou Lanka Boutique Hotel. Your satisfaction is our greatest honor. The front desk service is warm, the room upgrade is more intimate, and the beautiful view on the balcony makes you feel relaxed and happy.

Response from Property: Hangzhou Lanka Boutique Hotel sincerely thanks you for your valuable comments. Regarding the afternoon tea presentation you mentioned, which was a bit perfunctory, we have started to improve it and strive to present you with more exquisite and delicious tea. The door lock problem has been quickly resolved. We are deeply sorry for the inconvenience caused to you and look forward to you enjoying a more perfect accommodation experience next time.