Grand Hotel

Grand Hotel Reviews

Grand Hotel

No.171 Nanshan Road, Hangzhou, ChinaView Hotel Details
Grand Hotel
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Grand Hotel Guest Reviews

4.8/5
Amazing
3516 review
Verified reviews
Location4.8
Amenities4.6
Service4.8
Cleanliness4.8
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All Reviews(3516)
Positive reviews(3461)
Reviews with photos/video(1207)
Classy environment(680)
Delicious breakfast(611)
Convenient for shopping(154)
Great location(148)
Small room size(126)
Perfect for kids(88)
Secluded lake view(56)
Delicious buffet(45)
Negative reviews(55)
Guest User
Boutique Queen Room
Stayed in Jan 2024
Couples
1 review
4.7/5
Amazing
Posted on Jan 19, 2024
Wonderful hotel in one of the most beautiful locations in China. This was our first stay at the Grand Hotel Hangzhou and we will stay there again on our next visit to Hangzhou and I can’t wait for it!
6/12
Response from Property: Dear guests: Hello! Thank you for staying at Hangzhou Dahua Hotel. Our hotel is located in the center of Hangzhou, with convenient geographical location. The unique classical courtyard-style building allows you to experience the rich natural and cultural atmosphere of the ancient city of Hangzhou. Our hotel also has personal butler service to provide you with the best family affection. The service allows you to feel the warmth of home for the first time during the tiring journey. We will serve every family member with heart and look forward to meeting you next time!
zuzanala
Boutique Queen Room
Stayed in Feb 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Feb 29, 2024
A lovely hotel on the lake, walking distance to the centre of the city. Location was great, I managed to do a day trip to Shanghai. Very nice staff, ready to help with any enquiries. Plentiful Chinese breakfast.
Anonymous User
Boutique Queen Room
Stayed in Dec 2023
Other
3 review
4.2/5
Very Good
Posted on Dec 30, 2023
- Location is really good. However my room have no lake view. Lakeview of the hotel are restaurant. - not sure why they decide to make the shower room and toilet transparent. - hotel in general is great.
aero
Premium Queen Room
Stayed in Nov 2023
Family
4 review
4.5/5
Great
Posted on Nov 20, 2023
Services and cleanliness were very good. Location is just on the edge of the shopping *****, but it is beside the West Lake. Hotel provided a one time complimentary one hour big boat ride around the lake at 0830hr daily with reservations. Breakfast was oriental and western, menu changed daily.
TL Hoang
Boutique Queen Room
Stayed in Oct 2023
Family
9 review
5.0/5
Outstanding
Posted on Oct 28, 2023
Beautiful hotel in best location. Excellent services. We will definitely choose Dahua again next time we come back Hangzhou.
Response from Property: Dear guests: We are not very grateful to see that you have made such a high review of our hotel. Our hotel is located in the Hangzhou lakeside commercial district, making full use of the lake scenery and integrating the beautiful natural scenery with the carefully crafted courtyard scenery. The backyard is also in close contact with the West Lake, avoiding tourists' disturbance while creating a unique scenery for guests. Thank you again for your positive feedback. We look forward to meeting you again!
Guest User
Standard Queen Room
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 21, 2024
great location, greta service with the awesome lake cruise, the breakfast is delicious with quite a bit variety
Guest User
Deluxe King Room
Stayed in Apr 2024
Family
8 review
4.5/5
Great
Posted on Apr 12, 2024
Overall stay are good. Except that the shower head's pressure is not sufficient. The buffet breakfast is not good enough for the standard that the hotel carry. It is a 5 star rated hotel but with 3 star buffet breakfast standard.
Thetraveler83
Budget Single Room
Stayed in Dec 2023
Couples
2 review
5.0/5
Outstanding
Posted on Dec 14, 2023
Excellent hotel, excellent service, excellent location, and amazing breakfast. We had a beautiful surprise as it was my husbands birthday and we received a small attention to our room. Thank you for your service
Response from Property: Dear guests: Hello! Thank you for staying at Hangzhou Dahua Hotel. Our hotel is located in the center of Hangzhou, with convenient geographical location. The unique classical courtyard-style building allows you to experience the rich natural and cultural atmosphere of the ancient city of Hangzhou. Our hotel also has personal butler service to provide you with the best family affection. The service allows you to feel the warmth of home for the first time during the tiring journey. We will serve every family member with heart and look forward to meeting you next time!
Jade
Boutique Queen Room
Stayed in Dec 2023
Couples
4 review
5.0/5
Outstanding
Posted on Dec 9, 2023
All staff whom we interacted with were all very helpful and kind. They tried their best to make our stay comfortable and pleasant. There was a platter of complimentary welcome fruits, buffet breakfast had a good variety and room was clean.
Response from Property: Dear guests: Hello! Thank you for staying at Hangzhou Dahua Hotel. Our hotel is located in the center of Hangzhou, with convenient geographical location. The unique classical courtyard-style building allows you to experience the rich natural and cultural atmosphere of the ancient city of Hangzhou. Our hotel also has personal butler service to provide you with the best family affection. The service allows you to feel the warmth of home for the first time during the tiring journey. We will serve every family member with heart and look forward to meeting you next time!
Tom
Boutique Queen Room
Stayed in May 2023
Other
49 review
5.0/5
Outstanding
Posted on Jun 1, 2023
Excellent location - next to west lake and close to everything (good restaurant grandmom’s house is next door also local convenient store ) The decorations are rich with expensive materials. The breakfast is incredible. The hotel also provide free west lake yacth tour . Highly recommended
Response from Property: Dear guest, Thank you for staying at the Hangzhou Dahua Hotel. Our hotel is located in the center of Hangzhou, with a geographical location that extends in all directions. The unique classical courtyard style architecture also allows you to experience the rich natural and cultural atmosphere of the ancient city of Hangzhou. The hotel's exclusive free lake tour is also to facilitate every guest staying in Dahua to better understand Hangzhou and the West Lake, During your stay, there is also a personal butler service to provide you with the highest quality family service, allowing you to feel the warmth of home at the first time during the tiring journey! We sincerely hope that the perfect binding energy of Dahua's unique geographical location and state guest service will leave you an unforgettable memory of your holiday, and we sincerely look forward to your coming again!
Siew Hong
Twin Room
Stayed in Dec 2023
Family
2 review
5.0/5
Outstanding
Posted on Dec 25, 2023
Nearby by Xi Hu,walking distance to few shopping street.Really enjoy for my family.
Anonymous User
Budget Single Room
Stayed in Apr 2023
Family
74 review
5.0/5
Outstanding
Posted on May 28, 2023
Excellent hotel right at the edge of west lake, hotel has it’s own gate to the lake walkway. Breakfast is great with good variety of quality local food. Hotel provides complimentary boat tour to the hotel guest. Good location with lots restaurants next to the hotel. Highly recommended!
Response from Property: Dear guest, Thank you for staying at Hangzhou Dahua Hotel. Thank you very much for your full rating of our hotel! Our hotel is located by the bank of West Lake. While enjoying the beautiful scenery of West Lake, it is also like a piece of jade, emitting a charming atmosphere of Jiangnan! Strolling through the courtyard, you are surrounded by the scenery in front of you and the distant lake view, separated by a river, where pedestrians weave like fabrics, picturesque and poetic. Eliminating tourist distractions and providing you with the highest quality service! Your praise is the greatest encouragement to us. We are waiting for you to come anytime in Dahua and invite you to enjoy the green lotus covered with green water, and the fresh hibiscus covered in red!
Guest User
Twin Room
Stayed in Jan 2024
Family
8 review
4.0/5
Very Good
Posted on Jan 14, 2024
The location is the best. The breakfast is wonderful.
Dane Chuah
Deluxe King Room
Stayed in May 2023
Business travellers
11 review
5.0/5
Outstanding
Posted on May 31, 2023
Best location with best service. It just located with walking distance to west lake scenic area. Breakfast has lots of variety to choose from.
Response from Property: Dear guset: Thank you very much for taking the time to give us feedback. We are very moved to receive your affirmation! We are honored to receive a loving guest like you. Everything we do is to leave such a deep impression on every guest, and the pursuit of high-quality service quality is also our consistent goal. The driving force behind our efforts is precisely from this. Once again, thank you for your affirmation. We will continue to work hard and get better and better. We look forward to your next visit to "One Home by the West Lake"!
chen haw
Boutique Twin Room
Stayed in Mar 2024
Family
4 review
5.0/5
Outstanding
Posted on Mar 10, 2024
Strategic Location, + lake Cruise
Response from Property: Dear guest: Thank you very much for giving such a high review of our hotel. Our hotel is located in the lakeside commercial district of Hangzhou, making full use of the lake scenery and integrating the beautiful natural scenery with the carefully crafted courtyard scenery. The backyard is also in close contact with West Lake, eliminating the disturbance of tourists and creating a unique scenery for guests. Thank you again for your positive feedback. We look forward to meeting you again!