Xizhongxi Holiday Hotel

Xizhongxi Holiday Hotel Reviews

Xizhongxi Holiday Hotel

No. 1-1 Qianlong Road, Xihu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Xizhongxi Holiday Hotel
Xizhongxi Holiday HotelXizhongxi Holiday HotelXizhongxi Holiday Hotel
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Xizhongxi Holiday Hotel Guest Reviews

4.8/5
Excellent
1376 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(1376)
Positive reviews(1356)
Reviews with photos/video(616)
Classy environment(288)
Loved the view(200)
Close to scenic area(130)
Delicious breakfast(115)
Well designed(71)
Great swimming pool(56)
(28)
Has an infinity pool(15)
Negative reviews(20)
Guest User
Guestroom
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Dec 18, 2024
Very Nice hotel located in a beautiful protected area with limited access for cars. Friendly and helpfull staff.
Response from Property: Thank you very much for choosing and staying at Hangzhou Xi Zhongxi Resort Hotel! As we bear the name of butlers, providing you with a comfortable experience is our original intention. Your choice to trust us, and we naturally strive to earn your smile with the efforts of all hotel staff! Thank you for your support and recognition of our hotel. Everything we do is solely to bring an extraordinary vacation experience to each guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to return at any time.
mmbb2345
Guestroom
Stayed in Feb 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 24, 2025
Very clean, the room has a sense of design. There are two floors, the living room is on the bottom and the bed is on the top. There is a balcony, and the window faces Jiuxi Yanshu, which is full of lush green. The service is very thoughtful, and fruit is given. In the small refrigerator, there is Evian mineral water, a small box of German cookies, and two sparkling drinks, all free. Breakfast is a Chinese or Western set meal, the variety is a little thin, but it is enough to eat. If the staple food is not enough, you can add it. Remember to drive in in the morning. There are four free parking spaces. I drove in in the afternoon and the traffic was so congested that I doubted my life. If you walk in, it is a bit far, and you need to walk and stop. It is opposite to Jiuxi Yanshu.
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6/14
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Guestroom
Stayed in Feb 2025
Family
3 review
5.0/5
Outstanding
Posted on Apr 9, 2025
The housekeeper Xiao Li is very enthusiastic. He introduced the room in time and answered all questions. He asked about the room supplies in advance and the communication was smooth. The environment in the scenic area is elegant and quiet in the bustling city. It was a great time to play. The hotel food is also delicious. It is not pre-prepared food, not just MSG and salt. It is delicious and you will not feel thirsty after eating.
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6/12
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
tomato
Guestroom
Stayed in Mar 2025
Family
8 review
5.0/5
Outstanding
Posted on Apr 12, 2025
The hotel is in the scenic area, with a super comfortable environment, surrounded by green trees and gurgling streams, suitable for vacation. We walked from the hotel to Longjing Village, with tea plantations along the way, and the scenery was particularly good... Service: The hotel housekeeper was also very responsible, sent the hotel location in advance, registered the license plate number, and entered the scenic area smoothly... Minibar: Provide mountain spring water for making tea, which is particularly good...
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Kailangdefengzheng
Guestroom
Stayed in Feb 2025
Solo travellers
8 review
5.0/5
Outstanding
Posted on Apr 2, 2025
The housekeeper service is very considerate. They sent various tips and routes before we arrived. They also sent red bean soup in the evening. If I didn't want to go to the restaurant for breakfast in the morning, they sent it to the room. It was so heartwarming. I will continue to stay here next time. Thank you for the housekeeper's attentive service😊😊
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Guestroom
Stayed in Feb 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Mar 31, 2025
I chose this hotel by chance, but I didn't expect to be left with a deep impression. The front desk clerk Chang'an actively contacted us to tell us the route before we checked in, and basically responded to our requests until we checked out and sent us out. I felt the warmth of meticulous care. I found that I caught a cold when I checked in, so I asked Chang'an for a thermometer and cold medicine. They were all delivered one by one. In the evening, they also sent us a warm goodnight sweet soup. In addition to good service, the hotel is also in a good location. It is next to the Jiuxi Yanshu scenic spot, surrounded by tea gardens, and tea farmers are carefully picking tea in this season. It is full of vitality. A very good experience worth recommending.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are called butler, our original intention is to give you a comfortable experience. You choose us and give us trust. We will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Biaogelaoqi
Guestroom
Stayed in Feb 2025
Family
14 review
5.0/5
Outstanding
Posted on Mar 31, 2025
The hotel is located next to the core scenic area of ​​Jiuxi Yanshu, surrounded by green trees, gurgling streams, birdsong and fragrance of flowers. The Yiyun room type booked this time is very unique and worthwhile, with free fruit desserts, and all drinks and snacks except red wine are free. What surprised me was that I could enjoy the spacious rooftop terrace and observation deck alone! In addition, the hotel service attitude is super good. The housekeeper Changan added me on WeChat in advance, sent traffic tips, and personally took us to the room after arriving at the hotel, introduced the use of room facilities and precautions, and finally reminded us that the accommodation order includes a four-course dinner. Since we arrived late, we can change it to the next day at noon. It's really considerate!
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Guestroom
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 31, 2025
I can't remember how many times I have stayed here. Every time I come to Hangzhou, I must stay at Xizhongxi. The environment of Xizhongxi is breathtaking! The hotel is hidden in the deep shade of the Nine Creeks and Eighteen Streams. When you open the window, you can see the gurgling stream and the thousand-year-old trees. The morning mist is like a fairyland. The service of the butler Chang'an is also the best. You can feel that he is very attentive.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Twin Room
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Mar 28, 2025
The room is very comfortable, and it also provides Hupao Spring water for tea making. You can only drive into the scenic area if you book a hotel car. The hotel is in an excellent location, right in the most beautiful part of the scenic area, with beautiful scenery as soon as you step out the door. There is also a swimming pool, which is really great! There is also a caring butler service. Ours is Changan Butler, who is also very nice. I will definitely choose next time
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Paopaoquan22
Linglong Queen Room
Stayed in Feb 2025
Solo travellers
3 review
5.0/5
Outstanding
Posted on Mar 25, 2025
Jiuxi Shibajian, a natural oxygen bar, the swimming pool is amazing, the overall environment is very good, it makes people feel like they are in the mountains and forests, the breakfast is also very exquisite, the attitude of the front desk lady is very enthusiastic, it was a very pleasant travel experience, I will stay again next time I come to Hangzhou
Original TextTranslated by Google
6/9
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Guestroom
Stayed in Feb 2025
Family
4 review
5.0/5
Outstanding
Posted on Mar 22, 2025
Revisiting the old place, Jiuxi is still very beautiful in spring. This time we experienced three different room types: Haiyin, Midong and Miankong. There is a beautiful flower tree outside the second floor of Haiyin. Miankong is more convenient for elderly people. Butler Xiao Shen provided good service. He also heated up the food packed from the restaurant and sent it to the room.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Anonymous User
Special Queen Room
Stayed in Feb 2025
Couples
3 review
4.0/5
Very Good
Posted on Mar 16, 2025
The location is excellent, with Jiuxi Yanshu at the door. The service at the hotel front desk is very good. The room is large, and the toilet faucets in the room are all good brands. The disadvantages are: - I can't understand the open toilet. Let alone sexy, what is the beauty of going to the toilet? We are a couple, and my husband went to the restaurant bathroom for the night we stayed. The open bathroom and toilet have no exhaust... - The balcony door cannot be locked, and there is only a pot of plants blocking the balcony and the balcony of the next room. You can walk over and walk into the next room; - The balcony is close to the road outside, and the wall of the balcony is very low. When you wake up in the morning, you can see tourists passing by outside; - The service in the breakfast restaurant is messy, and the overall service attitude and dining route need to be improved
Original TextTranslated by Google
Response from Property: 您好,首先非常感謝您選擇並下榻於杭州溪中溪度假酒店!既已冠管家之名,讓您有個舒心的體驗是我們的初衷。您選擇我們給予的是信任,很抱歉此次沒能給您帶來完好的入住體驗,酒店衞生間設計是建立之初設計的,對此開放的設計我們有提供可遮擋式的窗簾,並且房間衞生間是有排風系統的,衹是考慮到住客夜間體驗,風速不大所有沒有聲音,還有陽台門是可以反鎖的,這些是我們的疏忽沒有及時注意到您的入住體驗。還有您對餐廳人員的服務評價以及意見,確實是我們服務上的不足,也很感謝您的意見我們會加以改進的,之後您如果有機會再來九溪,希望您能給我們一個彌補您的機會。
Guest User
Lingxi
Stayed in Jan 2025
Solo travellers
2 review
5.0/5
Outstanding
Posted on Mar 1, 2025
The service is super good. The housekeeper Chang'an arranged everything in advance, including convenient car access to the hotel, welcome fruit, midnight desserts, and told us that the restaurant can be discounted. Not to mention the scenery. If you have seen enough of West Lake, come to Xizhongxi. Here are the pictures. It is super beautiful! Come to Xizhongxi, the water is Evian
Original TextTranslated by Google
6/11
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Anonymous User
Linglong Queen Room
Stayed in Feb 2025
Couples
13 review
5.0/5
Outstanding
Posted on Mar 9, 2025
Stayed in Xizhongxi for one night and felt an unprecedented tranquility. The hotel is surrounded by Jiuxi Yanshu and Jiuxi Shibajian. If you come in summer, you will see lush scenery. If you come in autumn, you will see red maple leaves everywhere. The hotel's butler service also won my heart. Butler Xiao Shen warmly entertained me. The hotel also had many small surprises, such as good night sweet soup, welcome fruit, and its own cafe and Chinese restaurant. I think I must come here to stay for a while next time when I have time. It will definitely be a leisurely and comfortable vacation~
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are known as the butler, it is our original intention to give you a comfortable experience. You choose us and give us trust, so we will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.
Guest User
Guestroom
Stayed in Feb 2025
Business travellers
28 review
5.0/5
Outstanding
Posted on Mar 6, 2025
The hardware and surrounding environment of the scenic hotel are very online. The high standards and warmth of the owner can be felt in many details, including the small bar and breakfast ingredients. Although there were some unpleasant traffic problems in the middle, the hotel colleagues tried their best to make up for it, but it is still recommended to optimize the traffic guidance because the hotel is indeed located in the core area of ​​Jiuxi.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing and staying at Hangzhou Xizhongxi Resort Hotel! Since we are called butler, our original intention is to give you a comfortable experience. You choose us and give us trust. We will naturally use the efforts of all hotel staff to exchange for your smile! Thank you for your support and recognition of our hotel. Everything we do is to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, we will continue to work hard and be ready for you to come back at any time.