Hangzhou West Lake Liuyingli Hotel

This hotel is such a gem for travelers in Hangzhou. First, it is hidden within the woods and has a piece of the West Lake cut out specifically for it. Inside you can find a nice small lake with fish, a restaurant with the infamous vinegar fish, as well as a tearoom. The location is absolutely amazing as you can avoid all the crowds in the rest of the West Lake and just enjoy a nice cup of tea while looking at the lake. The amenities are also top-notch as they have robots to deliver your take-outs and packages, extremely friendly staff, and excellent rooms. One word about the excellent service, when I arrived and was taken to my room, there was a strong cigarette smell. It was clear that the previous guest smoked in the room even though the hotel is smoke-free. The concierge took great lengths to help me change my room (at 1am no less) and gave me a choice of 2 rooms. One of the rooms actually directly looks into the West Lake. He was very friendly and took care of my issue immediately. A shout-out to Sun Sen! The rooms also came with amazing fresh fruits. It was my first time eating fresh lotus seeds and I loved it. Breakfast is also served buffet style from 7 to 10am. They have chefs on the spot to make fresh noodles. The bathrooms are very clean, which is one of the most important thing for me in a hotel. There is also a vending machine with absolutely everything you can think of. From fish food to single-use underwear, to congee and fridge magnets. The restaurant is good. Staff was attentive and the food are traditional Hangzhou cuisine. It is also one of the few places with "edible" West Lake Vinegar Fish, which is the highest praise you can give this dish. Not only that, the cost is also very reasonable as you can order half a fish. The rest of the food are great XD. The tearoom leaves a lot to be desired. The height of the tables and chairs make serving the teas in a gaiwan style a bit difficult. But I guess most guests get the teas brewed already by the lovely staff. There were also a ton of fresh fruits, which is exactly what I wanted. Overall, I would definitely stay here again on my next trip to Hangzhou. Excellent all around. Thanks to the team for the great hospitality. --- 服务很好的一个酒店，入住的时间比较晚了出了个小插曲，前台孙森和他的值班经理立刻给了个可行且有效的方案并且很快的执行，第二天客房部的工作人员又补送了一份入住礼，新鲜的莲子特别好吃。客房部和前台响应都很及时，在酒店住的几天感觉宾至如归，路过的所有工作人员都很友善礼貌的打招呼。礼宾部汪晓雅还很周到的帮忙收寄包裹。非常感谢每个工作人员的用心。回国一路住的五星酒店里柳莺里最让我难忘。下次还会选择入住，也会推荐给身边的亲戚朋友。

I had a wonderful stay at 柳莺里. The hotel is absolutely stunning — the perfect blend of modern design and traditional charm. Every detail of the décor is so tastefully done, and the grounds are breathtaking. Situated right by West Lake, it was magical to watch the sunset and enjoy the serene lake views without the crowds of tourists. I was able to add an extra bed as I travelled with my 2 young children aged 4 and 7. A special thank you to Xiao Hu at the front desk, who went above and beyond. I had left my hats on the hotel grounds and my charger in the room, and the staff promptly arranged for everything to be sent to my next hotel by the very next day. Such efficient and thoughtful service truly made me feel cared for. This hotel is the epitome of elegance and hospitality — highly recommended for anyone visiting West Lake!