Atour Hotel(Hangzhou Zhongshan North Road)

Atour Hotel(Hangzhou Zhongshan North Road) Reviews

Atour Hotel(Hangzhou Zhongshan North Road)

No.101-2 Zhongshan North Road, Hangzhou, ChinaView Hotel Details
Atour Hotel(Hangzhou Zhongshan North Road)
Atour Hotel(Hangzhou Zhongshan North Road)Atour Hotel(Hangzhou Zhongshan North Road)Atour Hotel(Hangzhou Zhongshan North Road)
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Atour Hotel(Hangzhou Zhongshan North Road) Guest Reviews

4.8/5
Amazing
3651 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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Positive reviews(3596)
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Delicious breakfast(686)
Awesome amenities(424)
Classy environment(395)
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Easy to get around(344)
Friendly front desk staff(252)
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Negative reviews(55)
TH
Memory Family Spa Smart Suite
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on May 27, 2024
Front desk service staff is very helpful and welcoming. The bed is big and comfortable . The drinks in the fridge are free to consume. Got the breakfast deal at the counter with very good price.
Soon Teck
Superior Queen Room
Stayed in May 2024
Solo travellers
10 review
5.0/5
Outstanding
Posted on May 23, 2024
The service is amazing. The attitude of all hotel staff is very good and friendly.The location is also very good, easy to go anywhere.
Response from Property: Dear guest, thank you for your review. We are delighted to hear that you enjoyed our service and appreciated the friendly attitude of our staff, as well as the convenient location of the hotel. Your satisfaction is our priority, and your positive feedback motivates us to continue delivering excellent service. We remain committed to maintaining high standards and ensuring every guest receives attentive hospitality. Thank you once again for your acknowledgment and support. We look forward to welcoming you back for another outstanding stay in the future. Have a wonderful journey!
Arvind Ramalingam
Executive Queen Room
Stayed in Mar 2024
Family
8 review
5.0/5
Outstanding
Posted on Mar 18, 2024
The hotel is well located at ~1 km to West Lake and is close by a metro (Feng Qi Road) station. The front desk staff are very courteous and helpful. The rooms are clean and well equipped. The breakfast was good with both Chinese and Western food. The hotel has a gym and laundry at the basement. All in all, a well located hotel with good amenities at a fair price.
Guest User
Superior Queen Room
Stayed in May 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 29, 2024
nice service room is very clean!
Guest User
Memory Family Friendly Spa Smart Suite
Stayed in Apr 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
Excellent service
Response from Property: Dear Duoyou: What an honor it is to meet you in this auspicious Year of the Dragon! The hotel is adjacent to Hangzhou's famous attractions - [West Lake] and [Kerry Center]. You can take a stroll to see the beauty and prosperity of the center of Hangzhou. The hotel is a 10-minute walk from Exit A of [Fengqi Road, Metro Line 1], making it easy to reach all parts of Hangzhou. The Year of the Dragon has arrived in 2024. I wish you a bright and prosperous future!
Guest User
Superior Queen Room
Stayed in May 2022
Couples
1 review
5.0/5
Outstanding
Posted on May 15, 2022
verygood
Yizhikunzi
Superior Queen Room
Stayed in May 2024
Business travellers
2 review
5.0/5
Outstanding
Posted on May 12, 2024
✨Today I want to recommend a hotel called Atour located on Zhongshan North Road in Hangzhou. I just happened to stay here for the Hangzhou Drunkard Map event. ㅤ 📍Its location is really good. It is very close to West Lake and Kerry Center. The streets nearby are very unique, a bit like Changle Road in Shanghai, full of literary a**osphere. There are many coffee shops and Japanese food stores. It is really suitable for traveling. ㅤ 💛 The style is relatively young and technological. You will feel its uniqueness when you walk in. The facilities in the room are also quite complete, with induction lighting and fully automatic curtains, which makes you feel very comfortable. ㅤ 🌟 The hotel also has robots to help deliver things, which is very convenient. The open library in the lobby is also very attractive, where you can enjoy a moment of tranquility. ㅤ There is a laundry room and a gym on the first floor, which can meet various needs. The bedding is also very comfortable. The restaurant has a rich variety of breakfasts, including Chinese and Western dishes, as well as freshly cooked wonton tofu pudding and various small desserts and fruits. You will feel full of energy all day long.
Original TextTranslated by Google
6/15
Response from Property: To you who have a unique vision: Do you know? We are delighted to see you. At Atour Hotel, Zhongshan North Road, West Lake, Hangzhou, there are many choices for breakfast porridge: [Oa**eal and Walnut Porridge] to replenish blood and help sleep, [Red Bean, Peanut, Oa**eal and Black Rice Porridge] to promote blood circulation and beautify the face, [Barley and Red Bean Porridge] to promote diuresis and reduce swelling, [Millet and Yam Porridge] to regulate the spleen and stomach, [Purple Sweet Potato and Quinoa Porridge] to replenish the middle and replenish qi, [Mushroom and Shredded Chicken Porridge] to replenish the spleen and replenish qi, [Taro Eight Treasure Porridge] to remove dampness and warm the stomach... All these efforts are made just to be chosen by you again! I wish you a prosperous new year and a soaring career!
Guest User
Superior Queen Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on Apr 23, 2024
There is a free mini bar for you to drink as much as you want. I really like the tea at ATOURtea. There are honey black tea and green tea sugar-free flavors, which are beautiful and have different flavors. The integrated decoration of the room includes smart toilets, electric curtains, etc., which enhances the comfort of rest during the journey. There is also a direct drinking water machine, so you can feel the hygienic and safe drinking water at any time. The gym and laundry room are what you like when staying at Atour. GYM sweats: There are many kinds of equipment and treadmills. Don't forget to keep exercising when traveling. LAUNDRY is dust-free: It can be washed and dried in one, and room service is delivered after washing. The warm and fragrant clothes are a plus during the journey. MORNING special breakfast full of characteristics 💗Explosive💥Big ribs freshly boiled wontons: It is made of Slowly cook the fragrant bone soup for five hours on low heat 💗Old Hangzhou Pianerchuan: You can choose a variety of delicious and juicy toppings~ 💗Healthy white porridge: carefully cooked with Bama spring water and Japanese Koshihikari rice Qiantang egg pancakes, tofu pudding, etc. are all here👍 We can also provide considerate packaging services for travelers who need to get up early to travel BAM•BOOK Zhuju Book House is the sublimation of the journey. Borrow books to experience different scenery and return to the power of inner peace.
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6/16
Response from Property: Dear friend: Thank you for your good comments. The hotel's thoughtfulness is reflected in every detail: All rooms are equipped with [constant temperature direct drinking water machine], eliminating the health and safety troubles brought by the kettle, so that you can really drink safe drinking water. To provide a more comfortable environment, [self-service laundry room] allows you to worry about changing clothes, and [free fitness center] allows you to enjoy private fitness fun in the store. The welcome drinks and [good night snacks] that appear with the season give you full warmth. The dragon is soaring in the prosperous times, and the door is full of auspiciousness. At this moment of the Year of the Dragon, I wish you a dragon journey and a bright future! Looking forward to creating more beautiful memories with you!
Guest User
Superior Queen Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 15, 2024
I chose Atour Hotel after reading the reviews. It is true that the public has sharp eyes. I was not disappointed at all. Airport Line 1 can directly reach the hotel. It takes more than 10 minutes to walk to the Fengqi Road subway station near the hotel. It is very convenient. From the attentive service of the hotel front desk to the supporting facilities in the room, which are clean and tidy, the comfort of the bedding is very satisfactory. The breakfast is also very rich. I am very satisfied with the stay. I will recommend friends to stay in this hotel.
Original TextTranslated by Google
Response from Property: To you who have a unique vision: Do you know? We are delighted to see you. At Atour Hotel, Zhongshan North Road, West Lake, Hangzhou, there are many choices for breakfast porridge: [Oa**eal and Walnut Porridge] to replenish blood and help sleep, [Red Bean, Peanut, Oa**eal and Black Rice Porridge] to promote blood circulation and beautify the face, [Barley and Red Bean Porridge] to promote diuresis and reduce swelling, [Millet and Yam Porridge] to regulate the spleen and stomach, [Purple Sweet Potato and Quinoa Porridge] to replenish the middle and replenish qi, [Mushroom and Shredded Chicken Porridge] to replenish the spleen and replenish qi, [Taro Eight Treasure Porridge] to remove dampness and warm the stomach... All these efforts are made just to be chosen by you again! I wish you a prosperous new year and a soaring career!
Guest User
Superior Queen Room
Stayed in May 2024
Friends
5 review
4.2/5
Very Good
Posted on May 2, 2024
The hotel is located in the city center, which is very convenient to go anywhere. The hotel is right next to Hangzhou Xiaozi Internet celebrity Haier Lane, and it is only one subway stop to West Lake. It is really convenient
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Atour Hotel, Zhongshan North Road, West Lake, Hangzhou, and for providing feedback on your stay experience. We sincerely apologize for the problems you encountered in the hotel. We attach great importance to your opinions and will comprehensively check and improve our services and facilities to ensure that you and other guests enjoy a better stay experience. Guest satisfaction is our goal. We will strengthen training and improve the professionalism and service skills of our employees so as not to disappoint guests again. All guest rooms in the hotel are equipped with [Plant Series High-quality Bedding], [Nude Cotton Fabrics], [Direct Drinking Water Machine], [Smart Toilet], [Electric Curtains], a full set of [High-end Sahe Fragrance Toiletries], [Self-service Laundry] so that you don’t have to worry about changing clothes in the hot summer, and [Free Fitness Center] so that you can enjoy private fitness fun in the store. Thank you again for your evaluation. If you have any other comments or questions, please feel free to contact us. I look forward to the opportunity to provide you with better services. Thank you for choosing Atour Hotel.
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travellers
3 review
5.0/5
Outstanding
Posted on Apr 28, 2024
I have always liked Atour Hotel. The hotel bedding is very comfortable, the lobby is bright and tidy, and the front desk has good service. They also provided early check-in, allowing me and my mobile phone to renew. It is not far from the West Lake. I will test it myself. It takes 20 minutes to arrive, and there are all kinds of delicious food and drinks in the alley next to it... I like the feeling of this market. The facilities in the room are very new and full of details, so that the tired body of the journey can have a good rest. Looking forward to it We meet again on the next trip. I didn’t take any photos of the room, but the drinks from the shop next to it were delicious.
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Response from Property: Lovely Duoyou: Hello! Ba Jin said, "Beautiful and warm things are deep in memory." Your support for Atour Hotel Hangzhou West Lake Hubin Zhongshan North Road will forever warm our hearts. Everyone has a different understanding of love. In Doer's view, love is the [constant temperature direct drinking water machine] in the room, the peace of mind that allows you to freely decide the temperature of drinking water without worrying about hygiene and safety, and love is the [self-service laundry room] that allows you to wear clean and appropriate clothes anytime, anywhere. That comfort and love is the thoughtfulness of [Free Car Wash] that allows you to conveniently drive home with a brand new look. As the Year of the Dragon arrives in 2024, I wish you a prosperous spring breeze, horse hoof disease, good fortune, longevity, happiness and wealth! Doll will continue to love you.
Mengcunsimayan
Superior Queen Room
Stayed in Apr 2024
Friends
1 review
5.0/5
Outstanding
Posted on May 4, 2024
The service is very thoughtful. The room is also very good. The water bar in the wooden room you booked is free. The bed and pillow are very soft and the sleep is very comfortable. There are also many types of breakfast. There is also Hangzhou Pianerchuan. The cake and dessert area is also good
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Response from Property: Dear friends of Duo: The wind is rising and the clouds are surging, and we see the real dragon! It is our honor to meet you. No matter autumn, winter, spring or summer, every guest who enters the hotel will enjoy a cup of fragrant welcome drink, so that you can feel our enthusiasm when you first meet. All the rooms in the hotel are equipped with [Plant series high-quality bedding], [bare cotton fabrics], [direct drinking water machine], [smart toilet], [electric curtains], a full set of [high-end Sahe fragrance toiletries], [self-service laundry room] so that you don’t have to worry about changing clothes in the hot summer, and [free fitness center] so that you can enjoy private fitness fun in the store. Meeting is fate, I wish you a dragon and horse spirit in the new year, and all your wishes come true!
Guest User
Superior Queen Room
Stayed in Mar 2024
Solo travellers
1 review
5.0/5
Outstanding
Posted on Apr 5, 2024
Hangzhou staycation | A hotel you can't miss when visiting West Lake I chose to stay at Atour when I came to West Lake this time Although there are many hotels in Hangzhou But after staying here, I still think Atour has good service, complete facilities and high cost performance This time we stayed at Atour on Zhongshan North Road, West Lake Lakeside, and chose a Jimu King Room The hotel is very clean and elegant. The gym, breakfast room, and laundry room are all fully equipped It is very worry-free for business trips and travel -The washing machine in the laundry room is a dryer and washer-in-one So you don't have to worry about clothes not drying -The gym has treadmills, dumbbells, hula hoops and other regular equipment Even if you are away from home, you don't have to worry about your fitness plan being shelved~ -Atour's breakfast is famous for its richness. Noodles and rice noodles are freshly cooked There are also rich snacks and fruits, all self-service~ -Their pillows are really comfortable and you can sleep until dawn And the Jimu room has a small refrigerator with delicious drinks and biscuits I think the cost performance is very high compared to this service and configuration And it is very close to West Lake and Kerry Center The transportation is also convenient! 📍: Atour Hotel, Zhongshan North Road, West Lake, Hangzhou #Internet celebrity hotel#Discover a new hotel#Family hotel#West Lakeside hotel#Explore the store#Travel
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6/12
Response from Property: Dear friends: If you are also a food lover, then let me tell you a secret quietly: [Bone Soup Wontons] at Atour Hotel, Zhongshan North Road: bone soup simmered for five hours on low heat, paired with fresh wontons, this bit of nobleness is the care from the chef. [Hangzhou Pianerchuan]: The combination of daoducai and bamboo shoots, this delicious aftertaste, after a hundred years, comes to you. There are also [Gulu Casserole], [Qiantang Egg Pancake], [Pig Trotter Rice Noodles] waiting for your discovery... The Year of the Rabbit has gone, the spring breeze is warm, and the Year of the Dragon has just arrived with a strong sense of joy. 2024, I wish you all the best!
Xiaodongximendemama
Superior 2-bed Room
Stayed in Apr 2024
Family
17 review
4.8/5
Amazing
Posted on Apr 21, 2024
I booked a twin room for two nights when I took my kids to Hangzhou on the weekend. The location is in Haier Lane. It is relatively quiet at night because it is close to the residential area. In addition, the quality of Atour's bedding is guaranteed as always, so my family slept very well. The hotel is not far from the West Lake and Wulin Night Market. The late check-out until 3 o'clock is also very humane. I especially want to mention the breakfast. It is cheap and good. The cost performance is very high. The overall experience is good👍
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Response from Property: Tasteful Duoyou: If you choose to stay at Atour Hotel, Hubin Zhongshan North Road, West Lake, Hangzhou, you must be a person who loves life and has taste. You can start a story in the [Bamboo Residence] book bar, you can use exercise in the [Sweat Out] gym to stimulate your body's new vitality, you can use [Good Night Snacks] to soothe the fatigue of the day, and you can use a full set of [High-end Sahe Fragrance Toiletries] 】Clean all the dust. Let’s go back and drive away with a brand new car after the hotel’s [free car wash]. As the Year of the Dragon arrives in 2024, I wish you peace, joy, and good health. The past is a prelude and the future is something to look forward to.
Guest User
Superior Queen Room
Stayed in Apr 2024
Solo travellers
42 review
5.0/5
Outstanding
Posted on Apr 23, 2024
The service at the front desk was very good and enthusiastic. I checked in alone and they upgraded me to a suite for free. The room was spacious and clean. I felt that the bed was magical. I could fall asleep quickly when I lay on it. I felt that I made a lot of money to stay in such a location for one night at this price. It is worth recommending
Original TextTranslated by Google
Response from Property: Dear Duo friends: Hello! Ba Jin said, "Beautiful and warm things are deep in memory." Your support for Atour Hotel, Zhongshan North Road, West Lake, Hangzhou will always warm our hearts. Everyone has a different understanding of love. In Duo'er's view, love is the [constant temperature direct drinking water machine] in the room, the peace of mind of being able to freely decide the drinking water temperature without the trouble of hygiene and safety, love is the [self-service laundry room] that allows you to wear clean and appropriate clothes anytime and anywhere, and love is the [free car wash] that allows you to drive home with a brand new look. In 2024, the Year of the Dragon, I wish you a prosperous spring, good fortune, longevity, happiness and wealth! Duo'er will continue to love you.