Hanoi Quan Dong Da 5-star Hotels

The hotel's location is truly unbeatable, right in the prime downtown area. It's incredibly convenient for shopping and dining. The breakfast, in particular, stood out with its wide variety and delicious options. The freshly made omelets and waffles were especially impressive, definitely setting you up for a fantastic day. However, we've also taken note of two minor issues you pointed out: Firstly, some of the facilities are indeed showing their age, such as the noticeable wear on the lobby sofas. Secondly, the lack of complimentary bottled water in the room was a bit inconvenient. We've already forwarded your suggestions to the hotel management. We understand they are planning renovations and upgrades, and complimentary water options will be available soon! In fact, the hotel recently upgraded all mattresses to incredibly comfortable ones, and many guests have reported a noticeable improvement in sleep quality. If you visit again, we highly recommend trying their Executive Floor, which was just renovated last year and features a 24-hour complimentary beverage bar! Thank you for your thoughtful feedback. We are committed to continuous improvement to ensure every guest enjoys a more comfortable stay.

Overall, a decent stay. The only minor downsides were the limited dining options nearby and the somewhat compact parking garage (though it was still convenient to use). This hotel offers great value for money, and I'd definitely return. Plus, it's easy to catch a taxi.

Excellent service, 5/5 for their polite and friendly staff. Smooth check-in and check-out experience. Very accommodating. I was stuck in traffic coming back to the hotel so I wasn't able to check-out before 12noon but they were very understanding and told me not to worry about it, and I wouldn't be charge a late check out fee. The room was a bit dim for my liking but it was spacious, clean and comfortable. View was not so great because there was construction in front but I didn't notice any noise from the outside.

Staff was very helpful and accommodating. Rooms are nice and cleaned well. Breakfast was good. We had a good stay especially the kids as there's a playground within the facility.

On a recent trip to Hanoi, my stay at the King's Ensemble SPA Hotel was absolutely fantastic! The hotel is housed in an old French colonial building, exuding a strong Indochinese charm, and looks incredibly captivating from the outside. Stepping into the lobby, the exquisite decor immediately caught my eye, giving it a very stylish and sophisticated feel. I booked a windowless room and was initially worried it might feel a bit claustrophobic, but to my surprise, the room was impeccably clean with no hint of dampness or musty odors whatsoever, making for a very comfortable stay. The TV was a Samsung with excellent picture quality, perfect for relaxing and watching shows in the evening. The service from the staff here is simply outstanding. From the front desk to the restaurant, everyone spoke excellent English, making communication seamless. The restaurant even had staff who spoke Chinese, which was a thoughtful touch. We arrived quite early, and since there was an available room, the staff kindly allowed us to check in early. Initially, I had a bit of trouble figuring out how to use the hot water tap, and they immediately dispatched a technician to assist me – their efficiency was impressive! You absolutely *must* visit the sky bar on the hotel's top floor! The views are incredible, offering stunning panoramic cityscapes. What's more, the prices are very reasonable. Enjoying a drink while feeling the evening breeze up there is pure bliss. Breakfast was also excellent, with a special menu each day, and I left feeling very satisfied. The hotel's location is also incredibly convenient, right by Hoan Kiem Lake. It's very close to the Old Quarter and the 36 Streets, all within easy walking distance. Right next door is a popular beef noodle shop, and just a short stroll away are the famous Uniqlo flagship store in a historic building and St. Joseph's Cathedral, making it incredibly convenient for dining, shopping, and sightseeing. Overall, my stay at King's Ensemble SPA Hotel was truly exceptional. Next time I visit Hanoi, I will definitely choose to stay here again!

The location is great! The lake and the old town are about 3-5 minutes away, there is a convenience store right in front of the hotel, and there is a Miyake supermarket, cafes, and restaurants near the hotel. All the staff are very kind. There is a smoking area in front of the hotel entrance. I stayed with a friend for two nights. Disadvantages I chose this hotel because it was listed as [Newly built in 2023] on Trip.com, the photos were beautiful, and it had an elevator. However, will it be renovated in 2023? I wonder... The wallpaper looks hand-painted. The building and facilities look old no matter how you look at it. The room has a handmade ventilation fan and it is cold. It's common in Vietnam, but in old facilities, the toilet pipes smell a little... And there is no elevator to the room! ! ! ! The staff carried my luggage up to the third floor, but it was difficult to take the carry-on down when I checked out. I was able to take a Grab taxi from the airport, but it seems that the name was changed when it was renovated, so if I copy the address on Trip.com, I will arrive at a different location. It's close, though. On Google, there is a [Walking Something Hotel? 】 to get the address. There is a new hotel called 【MARO Hotel】 next to it, so it's probably best to use that address to find the hotel. I thought it was a new hotel when I got out of the taxi, so I went to that hotel first, and it was clean and the staff were very new. And when I tried to call for Grab when I was leaving, it wasn't in a location where I could call for it, so I had to push my carrier right and walk about 300 meters to the left and come out onto a road full of big motorbikes, so it was quite a struggle on the way back... It was a good location for sightseeing, though.

Location is good, convenient to 36 Ancient Street and Hoan Kiem Lake Scenic Area

Breakfast was good, and the staff service was excellent. I used Grab in the morning, but in the afternoon, I realized I was missing a suitcase. Grab was busy, and I missed one. It wasn't in the lobby, but on the street in front of the hotel. I noticed this in the afternoon, so I quickly contacted the hotel, and they went out and picked it up for me. It was raining all day, so I was lucky I was out on the street the whole time. I'm grateful to the hotel for picking it up right away after receiving my call.

Good location, there are many choices for eating and coffee shops nearby, very good shopping, staying on the seventh floor of the top floor when checking in, so it is very quiet, the equipment is very new, the air conditioner is very cold, sleep well all night, the counter waiter is very good, the waitress on duty in the afternoon is very responsible for dealing with the problems I encountered, I will stay again next time I come to Hanoi and recommend it to travelers who want to stay near Hoanjian Lake.

The hotel is conveniently located at the Hanoi old quarter, which is central and walkable to all the heavy attractions. I was there over the Christmas weekend and there was road closure in the evening. Hence I got to alight from the car at another street and walk to the hotel. The hotel staff were polite and extremely helpful. They helped to carry my luggage up the stairs to my room at level 3 and also onto the transport when I checked out. Breakfast was ala carte and they were all delicious. Staff were kind to pack breakfast for us when we had to check out early the following day.