Hanoi Emerald Waters Hotel Valley

Hotel is in a GREAT location. A short walk to where they close the roads off for the night markets in the old quarter. Clean amenities and amazing staff! I can't say enough of good things about the staff. They are so friendly and helpful. They assist to keep luggage if you are going for a short trip. Grace helped me so much with planning my trip there. She helped link me up with the train to Sapa and a cruise to halong bay. Definitely recommend staying at this hotel!

Amazing boutique hotel in central Hanoi! We only stayed one night but wish we had been able to stay longer. Grace was so helpful with organising a Ha Long Bay cruise for us, and Dave on reception was also very friendly and helpful. The staff really go above and beyond to make your stay special. The room was nice and the spa was great and very good value.

Great stay! the staff was amazing and the place is really well located. The rooms re really clean and well maintained. The breakfast is also really good. To everyone visiting Hanoi, you should stay here. Breakfast was served in the building crossing the street, but not much issue with that.

We loved our time at Hanoi Emerald Waters Hotel Valley! The location was perfect—right in the city center, so we could walk everywhere. The room was clean, cozy, and very comfortable. The staff—Grace, Justin, Teddy, Henry, and Tom—were incredible! So friendly, polite, and always ready to help. They made our stay feel extra special. Great service, great price—highly recommend it

If you want to stay in Ha Noi's Old Quarter without being permanently in the middle of the bustling life that is this district, this Hotel is perfect! It's located a bit further back from the hectic roads and thus provides such a calm experience, while still being in the middle of Ha Noi's city life. The double room we had booked was very spacious and clean, the bathroom a little smaller and the window was, fair, a window, but just one meter from the wall of the neighbouring house away, so the only thing you were able to see was a white wall. Still, it was a window and without AC in the room, that was really needed. I'd advise to opt for the rooms with windows. The service was excellent, every request we had was met quickly and we were always able to ask for help at the reception. Every single person of staff we encountered has been lovely and nothing but helpful. We really enjoyed our stay in this hotel and would recommend to everyone who wants to have it all: bustling city life and a good night's sleep.

The hotel is located behind other buildings, and the entrance is accessed via a long corridor. This surrounds the hotel on all sides, meaning that essentially all windows face inward. The room was dark, with no access to natural sunlight. Our window was just 50 cm away from the wall of another building. Additionally, the room’s décor is also dark, dominated by black tones, which only enhances the sense of gloom. The bathroom lacks ventilation, which means all the moisture stays in the room, which itself has no proper window. The air conditioning is weak and noisy, leaving an unpleasant smell lingering in the room. The cleanliness level is mediocre, with a lot of dust, and the entire hotel requires a thorough renovation. The staff is friendly but speaks limited English and is unfortunately not very helpful. When we asked for restaurant recommendations, we didn’t receive any meaningful suggestions, only being told that there were many options. We also inquired about places to visit and similarly received no useful guidance. It gives the impression that they rely on memorized, generic phrases. At the end of our stay, when we waited for our bus, they made a 10 minute speech why we should rate them 10 and insisted on it very strongly. I do not recommend this place.