The Lapis Hotel Reviews

overall cleanliness is above average, There are just a couple of things to highlight on cleanliness: the shower head is filled with water stain fungal which I can't stand. otherwise, those around the bathtub have black stains I can accept it. Another thing is that the room smells stale when I first walk in, showing that the room has not been occupied for a while. they could spray the air freshener before our stay.

Affordable clean hotel that looks luxurious inside. Will stay again!

Nice rooftop infinity pool. Good location - close enough to the lake with various restaurants. I wish the rooms had more natural light.

Convenient location for multi day stay. Front of house is approachable and answered all our inquiries. Standard rooms do not have exterior window, just an air shaft but NO street noise. Breakfast is fine but do not dine in in the evening.

Unfortunately, the hotel failed to meet our booking criteria which was a window and a queen size bed. We ended up having literally an inside window which makes you feel as if we were in a bunker and two separate beds

A great hotel in the theatre area French quater ,the old Quater a short 10 minutes walk , many restaurants and bars nearby I had an excellent stay

The room was clean and the bed very comfortable. The air con kept the room nice and cool in Hanoi summer. The pool on the roof was great with a nice view over the rooftops of the old town

Nice hotel centrally located with easy walking access to the tourist area, recommended

The Lapis Hotel was clean and comfortable. Would highly recommend

Class hotel, cheap and reliable. The services are provided for such as transport

We never expected to face an "attitude" treat from a young lady with long hair receptionist at this hotel when overall reviews are good, and this is the reason we booked this hotel. The incident happened when we queried why our standard room has no window when our booking indicated has window. After a long talk, that young lady called so called sales personal. We finally be able to upgrade to deluxe room with window with acceptable price. However, she seems like was not happy with the agreement granted by the sales personal and shown black face and unhappy attitude handling the paperwork changing. At first, we were unknown the outcome from her phone talk as we do not understand Vietnamese language. She was silence and did not update us the outcome after phone talk. She only talked with her male colleague. Finally, her male colleague taken over to update us the outcome of her tele conversation and handling the room changing process. He handled the process with professional, such a nice guy, suitable to work in this service field. Hence, please take note when do booking. This hotel standard room has no window.

Unlike other third party app, this hotel shown on trip.com doesn’t show clearly that this normal room that was booked is an interior room without window facing the outside. Their air-con has a remark “Time to clean filter” and was quickly rectified by the hotel. Toilet seem much luxurious than the room itself.

Excellent overall experience with fantastic room and very helpful staff. Looking forward to returning. Thank you.

Overall great! No view tho. Breakfast is good