Kempinski Hotel Corvinus Budapest

Extremely disappointing stay and far below the standard expected from a five-star Kempinski hotel. We had been granted a complimentary late checkout by a staff member, but this was not communicated internally. During checkout, Lila told us we had to pay for an additional hour and was rude and dismissive when we explained that the late checkout had already been approved. She appeared unwilling to believe us and only verified the arrangement after we repeatedly asked her to contact her colleague. We were made to feel as though we were being dishonest when the issue was caused by the hotel’s own lack of communication. I also asked Lila for an itemised receipt for our in-room dining charges. She appeared visibly annoyed and insisted that she could only provide a general receipt. Having worked in hospitality before, I know that an itemised bill should normally be retrievable, but she seemed unwilling to assist. The in-room dining service was equally disappointing. The employee taking our breakfast enquiry audibly sighed when I asked about an item on the menu and gave an unclear explanation. We were told that the selected side dishes were included, but we were later charged separately for them. The only positive part of the experience was a lady wearing spectacles and an outer coat who assisted us shortly before we left. She may have been a manager, and she was professional, calm and helpful. Unfortunately, we did not manage to get her name. Overall, this was one of the worst hotel experiences we have had. Poor internal communication, misleading information and dismissive service are unacceptable, especially at a hotel of this supposed standard. I would not recommend this property based on our experience.

it was such a lovely stay! the room was clean, spacious, and comfortable. complementary water was very much appreciated. i tried the in-room dining twice, both times i enjoyed the food a lot. the breakfast buffet was rich and abundant with so many quality food. all the staff were very friendly and helpful. i like to walk a lot when i travel, and the hotel was located in the heart of the city where you can easily reach anywhere you want as a tourist. highly recommend!