Holiday Inn Express Norwich

Toilets were not cleaned, hot water shower didn’t work as the knob was stuck, sealant in the bathroom were dirty. Small room. The second bed was uncomfortable to sleep..

Customer services amazing! Staff very friendly, helpful and kind.

great hotel, clean. breakfast is very basis.

The hotel is good. Services is excellent.

Check in was abrupt, the receptionist seemed more bothered about the people behind us. We had booked 3 rooms and two other family members had booked 2 other rooms. The room was clean but the bathroom needed a good scrub in 4 out of the 5 rooms. When I booked the rooms I was made to believe we could use the pool and gym but on checking in we were told it would cost £20 per person.

Breakfast items were missing, small selection. Room is clean and quiet

The room was clean and tidy, the beds comfortable. there was Condensation in the room, the window sill was wet. Breakfast was nice, the hot food is limited but still plenty of choice. Allergies were well catered for, the apple juice was awful 🤣 Staff were pleasant and helpful.

Very good stay at the Holiday inn Express Norwich. The rooms and public areas are immaculate. Rooms are very well equipped with air con, walk in shower, ironing board, kettle etc. Had stayed several years ago but since then the hotel has been refurbished and given a more contemporary style in the rooms. The staff are professional and polite yet friendly. Would highly recommend if staying in the area and we will certainly stay again.

First time staying In holiday inn, we normally stay in another budget chain but fancied a change. Parking was a bit limited, it was free but i am not sure if you can park slightly to the right if all the hotel labelled parking was full, this put us off jumping in the car and going to find some dinner, The staff were nice and friendly, couldn't fault them Our room though, we walked in and the ac was on full, so the room was freezing after a bit of playing around with the settings we managed to get the room warmed up a bit. The bathroom was ok but the shower taps were coming off the wall, we didn't tell reception as we were only there for a night. The shower still worked. I found it took an age for the hot water to come though the normal bathroom tap but thankfully the shower was faster to get hot. The bed was pretty hard, with a soft and firm pillow each, the duvet was nice and warm though. The tv was at an angle, facing out of the window, very strange. Breakfast was a bit disappointing to be fair, we felt that the area to eat was much like a school cafeteria. Very loud and was impossible to relax. There wasn't much of a selection. Few fry up options, standard egg, sausages and bacon. Then toast, plan croissants, mini muffins, few selections of cereal.The coffee was terrible! We didn't finish it and stopped at a Starbucks once we had left the hotel! We are in the area a few times during the year visiting family but I think we won't being staying here again, which is a shame.