Amarjit
November 8, 2023
I stayed here for three nights as I was attending a property course and I was really disappointed in my bedroom facilities. The hotel itself is really nice and the outside scenery and views are spectacular. The staff around the restaurant are friendly and helpful including Ben, Julian, a young girl whose name I forget and another lady who looked after breakfasts - they are all helpful, friendly and approachable. Lucy at reception is also very friendly and easy to talk to.
The issues I encountered were a few fold with the main one being that my room was freezing, no matter what I did - it was so cold. I remember falling asleep on night one and I made a point of answering the "how was your check in" email from ******* and I mentioned the issues. No response was received by me so I went to the reception in good faith and I let the receptionist know that my room was freezing to which she confirmed that she would let maintenance know. In addition, my room had not been made up after night one even though I specifically left the door notice on.
I then went back to my room to sleep on night two and evidently realised that my room hadn't been made which was quite frustrating. The food is also overpriced and the portions are tiny, although delicious. Value for money is not a thing at this hotel, I feel and customer satisfaction isn't high on the priority list.