A25 Hotel Group Hotels in Ho Chi Minh City

Perfect Staycation... Everything nice when you stay at this hotel. The room was clean, the housekeeping do their job very well, also all the staff was so nice especially the receptionist and the security guard.. The location is perfect to anywhere you want to go in Ho Chi Minh because the hotel located in heart of city. I recommended this hotel to everyone.

Complete room equipment such as nail clippers, scissors, conditioner, etc., but what is unpleasant is that when the room is left for breakfast and a dont disturb sign has been put up, the cleaning service still cleans it. even though when we met in the breakfast room he had asked about it and i said i still use the room after breakfast.

On October 10th, I booked a 25-square-meter room at this hotel, but the room I ended up in was only about 15 square meters. When I contacted them, I explained that the room wasn't 25 square meters and asked them to change my room. The manager said I'd have to pay extra for a change. I was angry but had no choice, given the language barrier, so I had to accept their arrangement. I wasn't going to complain about the small room; I just wouldn't stay there again. But today, when I checked out, it was raining heavily. I said I'd wait for over an hour, and if it didn't rain, I'd stay another day. I was delayed by an hour and a half, and they demanded 140,000 Vietnamese Dong. I said it was only an hour and a half late, and I'd give them 70,000 Vietnamese Dong. The manager at the front desk wouldn't listen. I didn't have any cash on me at the time, so I offered to transfer the money via WeChat or Alipay, or leave my phone number and transfer it later. They couldn't accept WeChat or Alipay. I said I'd have my wife transfer it to the hotel when I got home. But they wouldn't let me leave. I had no choice but to have my Vietnamese friend transfer 70,000 Vietnamese Dong to them before I could finally leave! I booked a 25-square-meter room, but they gave me a 15-square-meter one. I think this is fraud and false advertising. Please, all travelers, avoid this hotel.

Thoroughly enjoyed my stay. Terrific staff, very friendly. Very convenient location. Advised staff to install bath safety handle grip to access shower as rather unsafe for older or impaired guests. Staying there again next week.

I stayed at Family Moul for two nights. The room was spacious and it was easy to open my suitcase. I could hear some voices outside during the night, but I couldn't understand what they were saying so it was tolerable. One thing that bothered me was the shower room door. It didn't fit well, so it kept opening slightly even when I closed it, so I had to hold it with my foot while taking a shower. Even so, the toilet was still soaking wet, and to my surprise, the glass in front of the drain had broken and water was leaking out from there. No matter how many bath mats you had, it wouldn't be enough. Also, the breakfast wasn't as good as I expected.

Excellent value for money. The front desk staff were very friendly and helpful, especially the lady who spoke Chinese, whose service was superb!

The air cond unit not working properly. In the middle of the night, it tripped. The bathroom door cannot closed properly. Main door without safety lock pin.

I would recommend this hotel as the room is cozy, the location is good and the staff are very friendly. The problem is that the room ”VIP suite” is just one bedroom, no living room. And the breakfast options are very limited, even no omelette.

Book this room for my niece and she find it highly accessible to nearby attraction and shopping. Staff were friendly and attentive. Breakfast was basic but good enough. Almost every toiletries is available so it's ok even if u have not brought any. Will definitely come back. Bed is comfortable and not too hard.

Good location. Nice staff. Reasonable price. Just a bit tired, and also a little disappointing that the room wasn't cleaned before we arrived (at around 7pm, so I don't think there's any excuse), meaning we had to wait, and even after that there were lots a hairs on the bathroom floor. Also, at this time there were some renovation works on one or two of the rooms, causing a lot of noise. Aside from that, it's decent enough, and the staff are really friendly.