Bay Hotel Ho Chi Minh Reviews

Response from Property: Dear valued guest,Greetings from Bay Hotel Ho Chi Minh and thank you for sharing you overall experience. We are looking forward to welcoming you back soon,Sincerely,Ken TranFront Office Manger

Response from Property: Dear Đặng DuyênGreetings from Bay Hotel Ho Chi Minh,Thank you for sharing you overall feedback on your last visit .Rest assured that this is not the level of standard we adhere to and ensure that your concern will be shared and reviewed accordingly as we strive to serve you better on your next visit. In the meantime, we are all looking forward to welcoming you back soon!SincerelyKen TranFront Office Manager

Response from Property: Dear Kristina24,Greetings from Bay Hotel Ho Chi Minh and thank you for sharing you overall experience. We are looking forward to welcoming you back soon,Sincerely,Ken TranFront Office Manger

Response from Property: Dear valued guest,Thank you for staying with us at Bay Hotel Ho Chi Minh. We greatly appreciate the time you have taken to complete the online review,We appreciate the positive feedback you have provided regarding to room cleanliness along with the service provided and the breakfast quality. On the other hand, it is regretted that hotel location did not meet your expectation and rest assured that your feedback will be shared among relevant department heads as we strive to serve you better on your next visitApart from the above, I hope that you had an enjoyable stay with us and greatly appreciate your kind patronage. My colleagues and I look forward to welcoming you back to Bay Hotel Ho Chi Minh in the not too distant future. Kind regardsKen Tran Front Office Manager

Response from Property: Dear valued guest,Greetings from Bay Hotel Ho Chi Minh and thank you for your feedback,We regrettedly apologize for the inconvenience caused during your last visit and rest assured that your feedback will be escalated to relevant department heads as we endevour to avoid the same situation in the future. In the meantime, we look forward for a second chance to re-gain your trust in the brand,With regards,Ken TranFront Office Manager

Response from Property: Dear KELLIE&ROEL,Greetings from Bay Hotel Ho Chi Minh and thank you for your feedback,We would like to extend our apology for the shortfall as your last visit did not meet your expectation and hope that second chance could be given to re-gain your trust in the brand in the not too distant future,Sincerely,Ken TranFront Office Manager

Response from Property: Dear Nantenee chandran,Thank you so much for making the Bay Saigon your hotel of choice and sharing your review with us.Your comments are very encouraging for us all at the hotel knowing that your expectations were met and your time with us was comfortable and memorable.Thank you so much for your continuous support. I will be sure to share your compliments with the team for taking such great care of you. Our team will be very pleased that we delivered on our promise of providing you with a comfortable and memorable stay.It will be a pleasure to be your travel partner for your future visits to Saigon and we look forward to seeing you again soon.Safe travels ahead and kind regards,AIDEN TRANAssist. Front Office Manager

Response from Property: Dear valued guest,Greetings from Bay Hotel Ho Chi Minh and thank you for sharing your feedback,It is dissapointed to learn that the cleanliness and the breakfast service clearly did not meet your expectation and rest assured that your feedback has been escalated to relevant department heads as we strive to serve you better on your next visit. Apart from that, we are thrilled that other aspects made your last visit memorable. We look forward to welcoming you back soon! With regards,Ken TranFront Office Manager

Response from Property: Dear valued guestGreetings from Bay Hotel Ho Chi Minh and thank you for sharing your comment,It is regretted to learn of the unfortunate events occurred which affected your stay and rest assured that the premises is under 24/7 surveillance to as guest’s safety and security are treated as our top priority. Besides that, we are keen on your feedback on the hotel location, breakfast and service quality. We do hope that there will be an opportunity could be given to re-gain your trust in the brand. Sincerely,Ken TranFront Office Manager

Response from Property: Dear valued guest,Greetings from Bay Hotel Ho Chi Minh,Thank you for sharing your feedback. We are pleased to learn that the hotel location and facilities, breakfast quality and exceptional service from our associates brought you a memorable experience during your last visit. In the meantime, we are all looking forward to welcoming you back soon!Sincerely,Ken TranFront Office Manager

Response from Property: Dear AliThank you for choosing Bay Hotel Ho Chi Minh during your recent visit to Saigon.Firstly, please accept my sincere apologies for the service shortfall you experienced. Due to the fact that our hotel faced an excruciatingly heavy arriving and departing guests which required an extensive amount of time to turn over the rooms hence your request for late check out was unfortunately declined by our associate. We would like to express the utmost sincere apology for the inconvenience and please be assured that this is not the standard we normally adhere to as our team members are constantly encouraged to make every effort to exceed out guests’ expectations.It is my intention to restore your confidence in Bay Hotel Ho Chi Minh. To that effect, I remain as the contact point on your next return so I may personally handle the arrangement on your behalf. I look forward to welcoming you back in the not too distance future and thank you once more for taking the time to share your feedback.With regards,Ken TranFront Office Manager