Wade West
December 24, 2023
Vega, the hotels I trusted have proven to be a massive letdown, not just due to the subpar living conditions but also the service staff's attitude and arrogance.
Upon check-in, I encountered ******* at the front desk, who was rude, impatient, and impolite. This behavior, unfortunately, reinforced the negative service expectations I had of Hong Kong, which I had hoped wouldn't taint my friend's experience of the city.
In the following days, the front desk staff, comprising several younger employees, did improve my opinion, yet I now prefer to avoid them altogether.
The room's cleanliness was unsatisfactory, with dust, rust, and general disrepair evident. My quilt even had holes. Essentials like a one-time-use shaver and comb were absent, as the photos I've attached will illustrate.
I understand and accept that older facilities have their quirks. However, when an aging hotel couples its worn charm with unwarranted arrogance from *******, creates an exceptionally unpleasant experience. This turns out is, regrettably, the worst hotel I've ever booked.