Hampton Inn Montgomery-South-Airport

The hotel room had trash left it in the corner under the desk. An empty water bottle is left on the side of the bed next to the wall that my husband stepped on in the middle night. Good thing they did not cut him or anything. I spoke this stephanie in the morning at the desk. She was very pleasant and understanding. I hope they add a point to my award as she actually promised. But overall our stay was very nice everybody was very nice to us and friendly.

Checked in, given a room and we walked in on another guest. They had no idea the room was already occupied. Got us another room, but smaller and not what we expected. We chose them since they were pretty friendly even though the price was asking the highest in the area. Next day i am driving and someone calls asking for a credit card for an additional $75 pet fee. They then blamed ********** for not disclosing the extra fee. I did this was not my fault that it is something they need to take up with ********** since they chose to use them to advertise their hotel. I was then told that i better call back by 1pm with payment info. I said that the owner can call me so s we can discuss.

First I’ll give you all the positives. I booked online and it was less expensive doing it that way. Check in was easy staff very nice. Room was clean, sheets clean, good water pressure, plenty of hot water, fridge and microwave in the room. Front desk girl very nice and informative! Negative and this was big for us! When I called hotel the 1st time and mentioned we had a dog the gentleman said absolutely nothing about a pet fee nor does it state anything about one online BUT when we checked in we got blasted with a $75?non-refunanle pet fee. This fee is extreme and it put us way over budget. My husband is furious. I went down and spoke to the front desk girl and she said she could do absolutely nothing about it. Absolutely no consideration or a way to make this right except her apology. I asked her if she could waive all or even partial off our rate. Wouldn’t even consider talking to her supervisor when I suggested it. Now we are in a poor mood!

The staff was super and checkin was also. The hormone was well used. The air conditioner made wired noises when cycling on and off. Also the bed was hard. That’s fine for some but not me.

Poor plumbing in rooms. Had to switch rooms after the toilet quit working and ended up having similar issues in the new room. Response of staff to the issue was limited and disappointing. Milk at breakfast was spoiled. I doing recommend leaving on the counter in ice for hours.

Dirty room and walls. Soft spots in the floor. Swimming pool was green looked like a pond. Animal hair in floor of room.

The lady at the front desk when checking in wasn't rude, but wasnt overly kind and welcoming either. The coffee station was out of the little cardboard holders that go around the coffee cup to keep the hot cup from burning your hand, and there were a couple in the hotel room, but there was dirt on them. The bathroom toilet roll holder was missing from the bathroom. The room seemed relatively clean, no bugs or anything. The room did not have a microwave or fridge, which we were expecting, as most Hampton Inns have one in the rooms. The lady at the front desk during check out said she hoped that would happen whenever they update the hotel. We didnt stay for breakfast, as we were just ready to get out of there. There was a note at the front desk saying the WiFi was knocked out during a recent storm. When going down the elevator, you couldn't push the 1st floor button until the doors were already closed and you had sat in the closed elevator for a moment. This wasnt the worst hotel we have ever stayed at, but the visit was just "ok".

Like I said easy to check in very friendly

My only complaint was check-in. We had driven several hours and we were ready to check-in (which was supposed to be at 3:00) I was asked to come back at 4:00 because my room was not ready. Every thing else was very nice. Room was clean, comfortable bed. Friendly staff.