Höheweg 92-94, Interlaken, Canton of Berne, 3800, SwitzerlandView Hotel Details
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Carlton-Europe Vintage Adults Hotel Guest Reviews
8.9/10
Very Good
81 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.2
Amenities8.6
Service9.0
Cleanliness8.8
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All reviews(81)
Positive reviews(73)
Reviews with photos/video(36)
Convenient location(20)
Delicious breakfast(19)
Well designed(11)
Easy to get around(9)
Well decorated(8)
Loved the view(8)
Friendly front desk staff(6)
Close to train station(6)
Negative reviews(8)
LWongpps
Classic Single Room
Stayed in Mar 2025
Solo travellers
8 review
9.0/10
Great
Posted on Apr 8, 2025
The location is good. The opposite side is Harder station, close Interlaken Ost. The staff is nice and helpful. The breakfast is good. I just don’t like the shower with a water use meter. It makes the shower heavy, not easy to hold.
Response from Property: Dear LWongpps, thank you very much for your feedback. We are pleased to hear that you liked the location of our hotel, the proximity to Harder station and the friendly, helpful staff. It's also great that you enjoyed the breakfastThank you for your comment regarding the shower with water meter. As we carry the Swisstainable sustainability label, it is indeed very important to us to pay attention to water consumption. Nevertheless, we take your comment seriously and will look for a better solution to improve the comfort for our guests. We hope to welcome you back soon, best regards Natalie, Front Desk
HSalazar
Classic Single Room
Stayed in Mar 2025
Solo travellers
5 review
10.0/10
Outstanding
Posted on Apr 24, 2025
Beautiful hotel with really friendly staff and delicious food. Highly recommend!
Response from Property: Dear HSalazar, thank you very much for your wonderful feedback - and also for the great photos!We are really pleased that you felt so comfortable with us and have such fond memories of our team, the food and the ambience. Such feedback touches us and motivates us anew every day. We very much hope that you were able to experience some wonderful moments in Interlaken despite the rain - and we would be delighted to welcome you back again soon. Best wishes from the Carlton-Europe Vintage Hotel Natalie, Front Desk
Guest User
Stayed in Nov 2024
Couples
10 review
8.0/10
Very Good
Posted on Feb 24, 2025
Nice location with great staff, will highly recommend to friends and family!
Response from Property: Dear guest, thank you very much for your wonderful feedback. We are very pleased to hear that you enjoyed your stay with us and that you appreciated our staff. Your recommendation to friends and family means a lot to us! We look forward to welcoming you back soon. Best regards Natalie, Front Desk
Tonya sushi muncher
Classic Single Room
Stayed in Jan 2025
Solo travellers
7 review
10.0/10
Outstanding
Posted on Feb 24, 2025
All great aspects of this accommodation: convenient location, welcoming atmosphere and delicious breakfast. The retro style decoration is impressive. Highly recommended for both convenience and a scenic experience seekers.
Response from Property: Dear Liang, thank you very much for your great feedback. We are very pleased that you enjoyed the location, the atmosphere and our breakfast. We are also thrilled that you enjoyed the vintage decorations so much - we put a lot of effort into creating a unique experience for our guests. It's wonderful to hear that you will be recommending our hotel to others. We hope to welcome you back soon. Best regards Natalie, Front Desk
Losantas
Stayed in Jul 2024
Solo travellers
29 review
4.0/10
Posted on Aug 18, 2024
There is only an electric fan in the room and no air conditioning, which makes it too hot at night, making it difficult to fall asleep and often waking up due to the heat. This is a big shortcoming for travelers who pursue comfort. In addition, although the retro style of the hotel has its own characteristics, the basic facilities need to be improved to provide a better accommodation experience. This stay was disappointing. I hope the hotel can improve this aspect and improve the comfort of guests.
Response from Property: Dear Losantas, thank you for your feedback. We are sorry to hear that you had difficulties with the room temperature and sleeping comfort during your stay. We take your comment about the lack of air conditioning very seriously and will incorporate this into our future improvements. We are glad that you enjoyed the vintage style of the hotel, but we understand that basic amenities are paramount to the comfort of our guests. We appreciate your feedback and hope to convince you of our improvements during a future stay. Best regards Natalie, Front Desk
Guest User
Stayed in Mar 2024
Travel with friends
7 review
10.0/10
Outstanding
Posted on Apr 21, 2024
It's a hotel with vintage stuffs collection, the lobby seems like a vintage gallery with great collection. The staffs are friendly and there are various delicious choices for breakfast, including hot meal and fresh fruit ! They also gave free transportation tickets around interlaken for the whole period of stay. Will stay again in this hotel when visiting Interlaken. Thank you CE hotel !
Response from Property: Dear Guest, thank you very much for your wonderful feedback. We are delighted that you enjoyed our vintage collection and the special atmosphere in the lobby. We are also glad that you enjoyed our friendly staff and the varied breakfast selection. We look forward to welcoming you back on your next visit to Interlaken. Best regards Natalie, Front Desk
Guest User
Stayed in Sep 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Jan 4, 2025
The hotel is lovely, clean, and well-managed. The manager is attentive, and the location is convenient. Highly recommended!
Response from Property: Dear Guest, thank you very much for your wonderful feedback and your recommendations. We are delighted that you enjoyed our hotel, the cleanliness and the management so much. We very much appreciate your praise for our manager and the location. We look forward to welcoming you back soon and are always at your disposal - see you soon at the Calton-Europe Vintage Hotel. Best regards Natalie, Front Desk
cool_dude
Stayed in Sep 2024
Couples
8 review
3.0/10
Posted on Oct 17, 2024
I would say worst hotel to stay for even for one day, starts with the reception guy, i can not recall the name but David Spiez something, feels like he has been punished to do this job, his eyes are half open and half asleep, and demonstrates everything like a school kid is reading a book, we arrived at 7:00 pm so i expected naturally a late checkout at 12:00, but they can not do that, come on you are not running a palace
Half of the things in room dosent work specially lights and charging pods
If you are sick middle of night you can not connect them otherwise they charge 50 Swiss francs, seriously, one will die waiting
Elevator is ages old, while checking out i had to stepped down to tell them to look at it as other 3 rooms people are waiting to come down
All in all nothing good about this hotel except in front of station, just old structure glorified with antique stuff and overpriced
Also who keeps the key at reception while going out for dinner😄
Response from Property: Dear Guest, thank you very much for your feedback. We are sorry to hear that your stay with us did not meet your expectations. We take your comments regarding the service and room facilities very seriously and will use them to improve our services. We are also sorry to hear that you had problems with the check-out and facilities. We value all feedback as it helps us to improve our service. We hope that you will have a better experience at our hotel in the future. Best regards Natalie, front desk
Guest User
Stayed in Mar 2024
Couples
2 review
9.0/10
Great
Posted on Apr 8, 2024
Friendly front desk staff and the hotel location is gorgeous.
The frontdesk helped me with an early checkin and also upgraded my room with a bath-tub. The view from the room balcony was Mesmerizing and nothing short of a heavenly view…
The breakfast was descent, however a little short of vegetarian options.
The chocolates at the reception desk were amazing, better than Lindt. I wish I could know where they sourced them from😁
Harder Kulm (Top of Interlaken) entrance is just in front of the hotel.
The market is at walking distance and also the OST station is very closeby.
Thanks Carlton Team for making our stay pleasant and memorable…
Ciao!
Response from Property: Dear Guest, thank you very much for your wonderful feedback. We are delighted that you enjoyed our friendly reception staff, the location of the hotel and the view from the balcony. We are also pleased that we were able to accommodate your stay with an early check-in and room upgrades to your satisfaction. We note your comment regarding the vegetarian breakfast options and will take this into consideration. We are pleased to hear that you also enjoyed the chocolates - we will be happy to pass this information on to the team. Thank you also for mentioning the convenient location of our hotel, which is a great advantage for many guests. We hope to welcome you back soon and wish you all the best. Best regards Natalie, Front Desk
Lingguohui
Stayed in Aug 2024
Family
8 review
9.5/10
Amazing
Posted on Oct 29, 2024
Nice over one hundred year vintage hotel, very convenient location
Response from Property: Dear Linggouhui, thank you very much for your positive feedback. We are delighted that you enjoyed our hotel, which is over a hundred years old, and its favourable location. We hope to welcome you again soon. Best regards Natalie, Front Desk
Anonymous User
Stayed in Oct 2023
Couples
4 review
5.0/10
Posted on Dec 2, 2023
I reserved one queen bed room and is mentioned one the room type but they assigned me is still are twin bed.
Room is old and no amenities.
No minibar in room but you can do the natural freezer if you are travel during winter time .
This hotel is not recommended.
Response from Property: Dear Guest, Thank you for your feedback. We are sorry that the room did not meet your expectations and that you did not receive the queen bed room you booked. We take your comments about the facilities and amenities seriously and will discuss these internally to improve our service. We hope you will give us another chance in the future. Best regards Natalie, Front Desk
Geeson
Classic Double Room
Stayed in Feb 2024
Couples
72 review
2.0/10
Posted on Mar 22, 2024
Unable to travel due to lost of passport in Italy. Hotel management not allow to cancel the booking
Response from Property: Dear Geeson, thank you for your message. We are sorry to hear that you were unable to travel due to the loss of your passport in Italy. Unfortunately, due to our cancellation policy, we are unable to cancel the booking. We apologise for the inconvenience caused and hope to welcome you back in the near future so that we can provide you with a better service. Best regards Natalie, Front Desk
Sam
Superior Double Room
Stayed in Jul 2023
Travel with friends
10 review
8.0/10
Very Good
Posted on Sep 12, 2023
Location was super good, very close to the Interlaken Ost. The breakfast was so-so. The room was big but the facilities were vintage
Response from Property: Dear Sam, thank you very much for your feedback. We are pleased that you liked the location and the size of the room. We take your comments about the breakfast and room amenities seriously and will work to improve. We hope to welcome you back soon. Best regards Natalie, front desk
Wandering Lassie
Superior Double Room
Stayed in Jul 2023
Solo travellers
22 review
8.0/10
Very Good
Posted on Aug 16, 2023
The hotel is in a nice location-not far from the park where paragliders land, and it is right on the main street. The Interlaken Ost Banhof is al just a few meters away, making it very convenient to travel. Breakfast was awesome with a lot of variations. The staff were all nice as well. The room is kind of old with the floor creaking when you walk, but is well- maintained.
Response from Property: Dear Wandering Lassie, thank you very much for your positive feedback. We are very pleased that you liked the location of the hotel, the breakfast and the service. We appreciate that you emphasised the convenience of the proximity to the train station and the variety of the breakfast. We appreciate your comment about the room and the creaky floor and will continue to work to improve the comfort for our guests. We look forward to welcoming you back soon! Best regards Natalie, Front Desk
Response from Property: Dear NoSL, Thank you for your positive feedback. We are pleased that you enjoyed our convenient location, the friendly staff and the breakfast. We greatly appreciate your feedback and hope to welcome you back soon. Best regards Natalie, Front Desk