The Rocks Hotels with Wifi

"On the first day of my stay, an Indian guy was at the front desk. I arrived at 1 PM and was told check-in was at 3 PM, which is a standard policy and fine. However, for some reason, they assigned me room 417, a City View Opera House room. As soon as I heard the number, I had a bad feeling, and when I entered the room, I almost cried. The view was completely blocked, and next door was a fire equipment room. I tried to communicate with Ctrip to change rooms, but after an hour and a half, there was no progress. I went to the lobby myself to sort it out and luckily found Marco, a Chinese customer service manager. Thank goodness! Not only was communication seamless, but he also patiently helped me secure a higher-floor city view room for the next day. Even though it cost a little extra, I gladly accepted. This was my second time staying at the Shangri-La Sydney. My first stay was perfect, so I didn't expect to encounter so many unexpected issues this time. Thankfully, Marco resolved everything. After the first day, I thought I'd never stay at the Shangri-La again, but Marco's help truly compensated for the disappointment. Plus, I ordered room service four or five times, and the food was delicious! 👍 I specifically wrote this lengthy review for future Chinese guests staying at the Shangri-La; their entire Chinese team at the hotel is superb, so feel free to communicate with them!"

"I made a same-day reservation and arrived, only to be told the deposit was $1,300 instead of the original $100. It’s not that I don’t have the money; I had been traveling for three months, so my credit limit for that day didn’t reach that amount. Since the room accommodation was prepaid in full, I asked to check in with just the normal deposit, but they refused to the very end. I acknowledge that this is hotel policy, but I felt like it could have been resolved if a manager-level official had approved it, yet they insisted it wasn't possible. What’s even funnier is that when I asked if they could refund me if the deposit didn't amount to that, they said that wasn't possible either. I’ve traveled to 65 countries over four years and used to be a Hyatt Globalist, but this is the first time something like this has happened, and I’m just laughing because it’s so absurd. I had a similar experience at the BVLAGAR Hotel in Tokyo a while ago; back then, check-in was naturally allowed (since I had paid in full), but they let me in on the condition that I refrain from using the Mino Bar. Here, however, they refused to budge. They claim there are cases where same-day reservation guests vandalize property. I really don't understand how that has to do with a same-day reservation at all. I was disappointed that there was so much ****** in such a beautiful country like Australia, and the hotel was disappointing as well. Of course, I doubt Australians care anyway. Considering that the essence of the hotel business is hospitality, the overall attitude is terrible. There is no superficial ******, but their eyes speak for themselves. This is the first time I've left a review after traveling abroad for four years. The location is good, though."

"I chose this hotel for a short Sydney trip during a transit layover, thinking it would save time if I could see the Opera House from my room. The view was absolutely amazing! The room was also spacious and came with a kitchen, perfect for a longer stay. The facilities are a bit old, and the fixed showerhead might be a little inconvenient for Japanese guests. However, hot water was readily available. The soft services were great; the front desk staff were very kind and helpful. It was super convenient to walk to the Opera House in about 15 minutes by crossing the road in front of the hotel and taking a small path downhill. While the window view was fantastic, the next morning a large cruise ship docked in the harbor, partially obstructing the Opera House. So, it's best to take photos as soon as you have the chance!"

"The service was quite good; I was able to check in early, and my luggage was already in the room. I booked a full harbor view, but I didn't receive any vouchers, even though I saw many other guests getting them. Also, the room cleaning schedule was a bit odd. They came in the afternoon, right when I was in the room, so I told them it wasn't needed. They still insisted on coming back in ten minutes, which was a bit funny. Regarding the deposit, I'm not sure if it's been refunded yet, but it's not on this statement, so it might have been."

"This place is amazing! Seriously, everything from the location and service to the facilities is top-notch. It's a huge, very professional establishment right across from the Sydney Opera House and super close to the ferry. The only slight inconvenience is that you always encounter stairs on the way to the subway, which can be a bit tiring with luggage. The quad room having its own private bathroom is a big plus. My bunkmate even saw the staff member making up my bed, which was nice. There's a bar on the top floor with live music at night, and the restaurant on the second floor is my dream kitchen! They provide pots, pans, and cutlery, and I guess the 'free' food available is just what previous guests left behind. I honestly can't think of many downsides, though being a bit far from Coles is one minor point. It's also very clean, and the cupboards are convenient."

"Friendly Irish Pub and hotel giving home style service next to the Harbour Bridge in the Rocks Area, a short walk from Circular Quay. Family style, friendly and caring service. I arrived very late but the staff waited for me and carried my luggage up the stairs. They upgraded me to an ensuite room with corner spa bath and queen size bed. The room was very clean, with a flat screen TV, stainless steel electric kettle, bar fridge and tea and coffee was provided. The spa jets were powerful and enjoyable, and the warm Irish hospitality much appreciated. I definitely recommend this hotel for a warm and friendly service, makes you feel at home in an excellent location, at a fraction of the price of the many other expensive hotels in the immediate vicinity"

"Overall, everyone was friendly, and I really enjoyed using the pool and sauna! The terrace view from the pool was absolutely amazing! The room had a cooking area and was generally spacious, making it perfect for families. My only minor complaints are that, unlike hotels like Shangri-La, you have to drag your luggage up a hill after taking public transport, and I felt a slight dust allergy from the carpet in the room hallway, which was a bit disappointing."

"Breakfast, excellent location It's the old hotel, it's very old... Very good, feel the quaint feeling. Family hotel. Very suitable for feeling different customs. Hygiene: very good"

"Хороший завтрак с 7:00 до 10:30. Подаётся на первом этаже в самом старом пабе Сиднея. Расположение в самом центре всего, пешая доступность. Кстати из аэропорта на Uber цена и время в пути примерно как общественным транспортом, но зато никакой суеты. Отель 1887 года, стильный интерьер и экстерьер. Отличный шампунь и крем для тела в ванной. Но зубной щётки и пасты нет :) есть общественная прачечная и прикольное место на крыше где можно выпить и покурить с видом на город. Рядом есть место с отличным мясом кенгуру - Pony Dining The Rocks. По пятницам, субботам и воскресеньям проводят бесплатные экскурсии в Government Hous - первая в 10:30 утра. Кровать маленькая, вдвоем было тесно. Вытяжка работает в ванной всю ночь, гудит, мешает спать. Утром запахло едой, видимо вытяжка из кухни где то под окнами. Кондиционера нет - ночью было жарко и душно. Окна тоже особо не откроешь, сеток на них нет, а вот мухи на улице есть."

"Nice place to stay. Loved its quaint appearance and decoration. Conveniently located to the tourist spots. Lots of options to eat nearby if you prefer not to eat in their restaurant. Convenience store is close by too. Our Queen heritage room was spacious and clean. However, the heating system was not working properly despite putting it at 32degrees it felt like 18degrees. The room didn’t feel warm enough. Hot water system needs to be checked as on the day we were supposed to leave I went for a shower at 5:30AM but the water never felt hot despite running it for a few minutes.My companion had to skip the hot shower. Highly appreciated the lady receptionist who let us check-in early as we were looking forward to lying down to rest after flying from overseas. Would recommend to friends and family if heater and hot water is not issue to them."