Explore genuine reviews and ratings from real travellers to find the perfect accommodation for your needs.
Posted on Jul 8, 2026
Guest UserI like to book Holiday Inn when I travel because it's usually reliable, although some branches can be a older/more worn out than others, but I expect would be up to standards.
Room was comfortable and very spacious. Had a Big screen tv ehich was great to watch the match.The night team went above and beyond to ensure I had a good stay and responded to my request.
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Price per night from:AU$ 106
Posted on Jun 27, 2026
Denise Raynor-HughesHotel was lovely, great location really great staff. Restaurant was fabulous as was the Browns bar & staff. Unfortunately our aircon was ineffective and when reported to reception no engineers to review/fix and we ended up with 2 small fans in the room 🥺🥺. Safe to say our sleep was awful, the room was so hot and stuffy reaching temperatures in excess of 29 degrees (air con was set to 18). It would have been more cooler to sleep in the corridor 😟😟😟. So whilst this hotel was beautiful this issue certainly affected the quality of our stay.
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Price per night from:AU$ 148
Posted on Aug 2, 2025|Standard Double Room
the travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
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Price per night from:AU$ 115
Posted on Sep 16, 2025
Guest User
I had an excellent stay at this hotel! From the moment I arrived, the staff made me feel welcome with their warm hospitality and professionalism. Check-in was smooth and efficient, and I truly appreciated how attentive and friendly everyone was throughout my stay.
The room was spotless, spacious, and very comfortable. The bed and linens were high quality, and I slept better here than I do at home! Small details, like complimentary water, good lighting, and thoughtful amenities, made a big difference.
The location is perfect—close to everything I wanted to see, yet quiet enough for a restful night’s sleep. I also enjoyed the breakfast, which offered a great variety of fresh and tasty options.
Overall, this hotel exceeded my expectations. The combination of excellent service, comfort, and convenience makes it a place I would definitely recommend to anyone visiting the area. I’ll absolutely stay here again on my next trip!
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Price per night from:AU$ 165
Posted on Jun 6, 2026|Classic Double Room
Guest UserThe receptionist was disrespectful towards me and my partner. She totally ignored us when we arrived, she was busy talking to another staff and she didn't apologise after we complained to her. Aside that, the hotel is nice and comfortable
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Price per night from:AU$ 102
Posted on Oct 4, 2025
M@ry
Close to Cardiff. The staff is helpful and friendly. They helped us with the cabs when needed. Food is good and pocket friendly.
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Price per night from:AU$ 77
Posted on Feb 28, 2026
AsTaN FeRnAnDeS
The stay was really good overall the room was clean, comfortable, and everything went smoothly. The staff were friendly and helpful, which made the experience even better.
However, I was a bit disappointed that I had to pay £16 for parking for the whole day. It would have been nice if parking was included in the stay or at least offered at a reduced rate for guests.
Apart from that, everything else was great and I enjoyed my stay
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Price per night from:AU$ 113
Posted on Oct 29, 2023
Guest User
I’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed.
The bathrooms had gorgeous jacuzzi baths and stone basins.
The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange.
The staff here are very friendly and go out of their way to ensure you have the best stay.
Can’t wait to go back.
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Price per night from:AU$ 83
Posted on Jan 18, 2025
Guest User
I have a really mixed feeling about this hotel. I booked the superior room with tree lined view and asked for a quiet room: the receptionist gave me an extremely cold and noisy room right next to the motorway and above some nightclubs. My watch has identified the noise level is over the normal limit. I couldn’t fall asleep due to the loud noise even at midnight. I called the receptionist to change a room. Unfortunately, they first gave me a standard room that the heating system was not working and much smaller than I have paid for. The two maintenance officers who came to check the heating system are very helpful and suggested to change to another room. Only by then, I was able to change to another room that matched the similar sized of a superior room, but without tree lined view. I must say that all the receptionists were friendly and polite but behind their friendliness, they are not really helpful at all. I had my dinner, a sea bass meal, at the restaurant - see the photo. The dinner and the service was both outstanding. The kettle in the room was not very clean; it could easily be cleaned by using small spray to remove the calcium. The gym and swimming pool are excellent. If you are not used to live in really loud room, please double check with the receptionists. It is also not worth to pay an extra 10 pounds per night to get a so called tree lined room with extreme loud noise. I also wonder the reason for the hotel to give customers rooms that the heating system are not working. It would helpful to check before they allocate room to customers. It would also helpful that the hotel ensure that the room has reasonable temperature before admitting guests, esp on a very cold winter night. Overall, this is not a very good experience. I was not able to sleep for a whole night. I paid extra in the hope of getting a better and quiet room but ended up with one of the worst room without getting any compensation.
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Price per night from:AU$ 134
Posted on May 17, 2026|Standard Twin Room
imodeeeIt’s about a 10-minute walk from Cardiff Station to the hotel.
The location is very convenient.
However, there is no parking available, so it may be inconvenient for those traveling by car.
I think it’s fine if you just need a place to sleep.
Please note that it is not the kind of hotel you would expect from Novotel or Ibis.
The room was spacious and comfortable.
There was a window, but it could not be opened.
The room had a hairdryer and a safe, but no refrigerator.
カーディフ駅からホテルへ徒歩10分ほどで到着できます。
立地はとても良いです。
しかし駐車場は無く、車で移動される方には不便だとおもいます。
ただ寝泊まりする分には良いと思います。
ノボテルやイビスのようなホテルでは無いのでご注意ください。
部屋は広く、快適に過ごせました。
窓はありますが開閉ができないタイプのものでした。
ドライヤーや金庫はありますが冷蔵庫はありません。
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Price per night from:AU$ 77