Cardiff Hotels with Wifi

"This new hotel is very clean and perfect location except the door lock is not working properly.  It is not perfectly fit and the room except to pull harder to lock it.  Besides, the room has no telephone which causes inconvenience if you need help. I spent an hour to keep going down to look for help several times.  I suggest the hotel could leave a note of the front desk phone.number for the clients convenience 🙏🙏"

"The hotel is aesthetically pleasing, has old world charm yet modern. Breakfast is good though sometimes a long queue is formed outside the restaurant. But my check in was very disappointing. First the time it took for that staff to process it led me to think either their computer is not working or there's a problem with my booking (but I have received reminder from Trip.com. Worst, that staff asked me to pay a sum which is about £100 more than the stated sum on my hotel voucher ( he even said specifically ”For the first night the amount is xxx, and for the second night, the amount is xxx, with a security deposit of £50, the total is £4xx.”I told him he made a mistake as the sum stated in my printed voucher is only £3xx. That staff is either incompetent or not trustworthy, and should not be working on front desk. ALWAYS CHECK THE PRICE ON YOUR VOUCHER."

"The hotel is in need of a complete refurbishment. There is peeling window frames and wallpaper and the lifts don't work - not for the old and infirm. The room we were given was on the second floor and we were told it was overlooking the Castle which we couldn't see through dirty windows. Its a shame really as the hotel is very much part of Cardiff's history but you get the impression that the owners are just making-do presumably because the cost of bringing the hotel up to date will cost millions - sorry won't be back"

"Came here with a friend and overall had a good experience. The staff were very friendly. However, the location was a bit hard to find. Even though it's right next to the train station, it's not very obvious. We couldn't find it at first. Later, when we ordered food delivery, the delivery person circled downstairs for over ten minutes trying to find it, and I eventually had to go out in the rain to meet him 😂 The room was quite small, like a renovated budget hotel, but it had all the necessary amenities. For the price, I was generally quite satisfied. Our window faced the train tracks, but it wasn't too noisy."

"Comfortable and Modern Stay I had a pleasant stay at this hotel. The design was simple yet modern, creating a relaxing atmosphere. The room was well-maintained, featuring a spacious and comfortable bed. The bathroom was clean and well-equipped, adding to the overall comfort. A great choice for a straightforward and enjoyable stay!"

"We were given a quiet room as requested, which we really appreciated. However, there was a leak in the room and the bathroom drain had an unpleasant smell. The hotel also charges an extra £5 per person for access to the pool, which was disappointing. Generally speaking, the hotel is fine and the staff are polite, but the property feels a bit run down and does not offer good value for money. Breakfast was acceptable — the hot food was served hot, although we found it a little too salty."

"Loved your hotel.  We had a fantastic king room with sea views & the bed was very comfortable. Didn’t have the evening meal there but loved the breakfast, it was the best we’ve ever had.   Location was superb. Regards Kathleen Rhiannon & Douglas Spence💃🏴󠁧󠁢󠁷󠁬󠁳󠁿🕺🏴󠁧󠁢󠁳󠁣󠁴󠁿"

"Lovely stay again. Friendly service and pleasant staff. After having an issue with the car park lift we got an upgrade which included access to the executive lounge which was a lovely touch. Drinks, snacks and hot food included. Its not out first stay here and we will stay here again in the future."

"The room is fantastic. It is clean, large and tidy. Everything was prepared, such as a hair dryer, a water boiler and shampoo. The location is also great. The only sad point is that I had requested a high floor to watch the trains, but the mirror seems to have been stuck with some layers, which blocked the view. Apart from this, everything was good and awesome. I would definitely book again when I travel to Cardiff!🏴󠁧󠁢󠁷󠁬󠁳󠁿👍🏻"

"stayed at this hotel and used the spa many times before and have always had a much better experience, which is why I chose to return. Unfortunately, my stay on 27 May 2026 was extremely disappointing. When checking in, I was asked if I would like breakfast and was told it was very nice. Sadly, the breakfast was awful. The bacon was so hard it could barely be cut, the sausages were stone cold, and the rest of the cooked breakfast was dry and cold. I mentioned this to a waitress, who showed no concern, and when I raised it again at reception and asked for a refund, I was refused. I have attached a photo showing the quality of the breakfast. I was also disappointed to discover there was an additional charge to use the spa. I booked through Trip.com, and nowhere on my booking confirmation did it mention extra spa fees. When I queried this at reception and showed my booking details, I was simply told I should have checked the hotel’s website. I do not feel this is acceptable, as any additional charges should be clearly stated at the time of booking. What disappointed me most was the lack of customer service throughout my stay. My concerns about both the breakfast and the spa charges were dismissed rather than addressed, and staff showed very little understanding or willingness to help. This experience was completely different from the positive stays I have had at this hotel in the past. Sadly, based on this visit, I would not recommend the hotel and will think very carefully before returning. I hope management takes these concerns seriously and works to improve both the customer service and overall guest experience."